Man is a goal seeking animal. His life only has meaning if he is reaching out and striving for his goals. - Aristotle, philosopher
2008 Conference	Benchmarking 2.0 - Insights for Volatile Economic Conditions
	Tracy Franklin, Robert Swayze and Jim Miller are joined by Patrick Fuller and Mark Medice of the Thomson Business Of Law Group to discuss the key drivers of change are to law firm performance management and how to proactively respond with appropriate intelligence systems, innovative approaches to legal benchmarking, and why these approaches are likely to be the new standard for use. They also consider how finance, marketing, client development and strategic management responsibilities require integrating for optimal responses to the market.
2008 Conference	Challenges in Demonstrating IT Payoff
	Janet Day, Peter Bier, Brent Snow, and David Cunningham of Baker Robbins discuss how to develop the justifications and long term plans for investments in people, processes, technology and facilities, how firms have reduced their IT operations costs and risks, while rebalancing to build more consultative skills and key metrics to gauge the true effectiveness and value of the IT Department.
2004 Conference	Value of IT and How to Measure It
	Tom Baldwin and Mark Keller discuss the weaknesses of traditional ROI measures in the legal IT framework, and propose looking at Competitive Advantage as a way of measuring the value of projects.
2003 Conference	User Support Tracking System
	Janet Thomas talks about how her firm built an internal help desk ticketing system to monitor the performance of their department.
2001 Conference	IT Metrics
	Hildebrandt covers the four key areas of IT metrics: financial, client, operations and HR, and suggests specific items to measure within each of those areas.