2008 White Paper	User Support - Beyond the Classroom
	Training in law firms is going beyond just showing people which button to click - it's working with attorneys to tailor training to their practices, and it's using training to pass on firm culture and develop good work habits.  Also included are articles on certification, training remote users and an analysis of the ILTA user support survey.
2008 Webinar	Developing a Training Program over Multiple Offices, Time Zones and Languages
	In this webinar, Joy Heath Rush looks at the special challenges involved in developing and administering a training and professional development program for a large, multi-office firm, and offers ideas for best practices which can be applied to firms of all sizes.
2008 Peer to Peer	Why American Training Techniques Don't Translate Abroad
	Char LeMaire of Traveling Coaches shares lessons she has learned about how cultural differences affect people's receptivity to training, and how to adapt to the new global environment.
2008 Conference	Firm University - A Case Study of a Mature Program
	Patton Boggs began a firm university program in 2000.  In a combined effort between IT and Human Resources, they developed a comprehensive training program covering both technical and non-technical skills and an optional in-house certification program for added incentive.  Learn from the experiences and development of this mature firm university program.  Presented by Denise Muse.
2008 Conference	Moving from the Classroom to E-learning
	Marti Phillips, John Graves, Tanya Honeycutt and LeAnn Davidson identify different types of e-learning and discuss the benefits for their firms of moving from classroom to e-learning.
2008 Conference	Where You Fit in Your Professional Development Program
	Marti Phillips and Amy Hancock share their story of how two firm teams can benefit each other by working collaboratively to provide excellent learning opportunities for attorneys.  They take you from the spark of an idea to building blocks of a successful professional development program and all the technology, training, necessities and steps in between.
2008 Webinar	Attorney Personal Tech Coaching Program - A Case Study
	Getting attorneys into the classroom continues to be a challenge for technology trainers.  “If the mountain will not come to Mohammed, then Mohammed must go to the mountain.”  In this webinar Maria Leslie explores her firm's journey in developing and implementing a cost-effective personal technology coaching program.  Also check out her firm's ad for personal coaching here.
2008 Podcast	Train the Trainer, Part 1
	Tony Hartsfield talks with Susan Horiuchi, Vice President of Training at the Payne Group.  In Part 1, Susan talks about the difference between upgrade rollout training versus ongoing, follow-up training.  In Part 2, they discuss two types of difficult learners: the ones who have a difficult time in the classroom, and those who are just “difficult” in the classroom and tips to maximize the learning experience for both types. Part 3 offers insights for a productive learning environment, including collaboration, games, and course objective exercises.  Each part is about 10 minutes long.
2008 Webinar	Podcasting - What's It All About?
	Tony Hartsfield shows that creating audio casts is not as complicated as you might think.  In this webinar, he reviews some potential uses, guidelines for best practices and touches on the technology of recording and posting podcasts in your firm.  Tony has also provided a helpful list of podcasting resources.
2007 White Paper	User Support - Resources within Reach
	Topics in this collection include:  just-in-time learning, providing training at the practice group level, and how not to overwhelm new hires during orientation.
2007 Peer to Peer	A "Training-Less" Upgrade
	Ann Gerbin, Tony Hartsfield and Thomas Pullen look at their firm's challenge for a major upgrade: managing the project so that the community will be able to perform their core functions on Day One of the conversion with little, and perhaps even no, classroom training.
2007 Peer to Peer	Measuring the Success of Your Training Programs
	Roberta Gelb of Chelsea Office Systems offers suggestions for measuring the success of training by trainee productivity rather than just the number of classes held.
2007 Peer to Peer	Proving and Improving Desktop Upgrade ROI
	Jeff Farkas along with Brian Hall of Microsystems analyze their Office training needs by assessing the firm's utilization percentage of templates, styles, consistent formating and consistent numbering and by looking at documents, interviewing secretaries and conducting skills assessments.
2007 Peer to Peer	The State of Training
	Honora Wade argues that "blended" learning is not the norm at most firms, who rely primarily on traditional classroom training.  She offers suggestions on how to maximize training opportunities in the face of competition for trainee's time.
2007 Peer to Peer	Trainer, Subject Matter Expert, or Both?
	Honora Wade looks at the increasing importance of subject matter experts (SMEs), viewing them as those who provide the final authority on what something means or how it is to be performed, while trainers turn that authority into information that can be understood and used by others.
2007 Conference	Trainer and User Support Organizations
	An annotated list of organizations outside ILTA who provide information and support for trainers and help desk professionals.
2006 Peer to Peer	Got Skills?
	Charlene LeMaire of Traveling Coaches provides a look at why skills assessment programs for secretaries have become popular and why they're an important contributor to improving firm productivity.
2006 Conference	Developing a Firm University
	Charlene Traynor LeMaire of Traveling Coaches provides more lively ideas for building and marketing a training program.
2006 Conference	Legal Education Action Plan
	A look at Jackson Walker's Legal Education Action Plan, which includes skills assessment, targeted learning plans, and post-training assessment.
2005 Conference	A Corporate University Focus
	Teresa Lundquist of PerfectAccess Speer argues that a firm university is not just a training department with a logo and a new name, but should focus on meeting business goals by performance improvement.
2005 Conference	Developing a Firm University
	Charlene Traynor of Traveling Coaches discusses the key components to a firm training program, from needs assessment to incentives to marketing.
2005 Conference	Developing and Establishing a Firm University
	Kahlee Brighton presents a case study on developing an internal training program, and how commercially developed learning management systems can contribute to the success of a Firm U.
2005 Conference	Sample Firm University Course Listing
	One firm's listing of internally developed courses.
2004 Conference	Using Skill Assessment To Design Effective Training Strategies
	Teresa Lundquist of PerfectAccess Speer on developing a results-based training culture in your firm, and measuring the business benefits of training.
2003 White Paper	The Training Evolution
	In this publication, one of our authors opines that part of the difficulty some firms have seeing a return on their investment in technology may be their failure to invest properly in technology training. If this is true—and there is substantial data to support the premise—we believe you will find this white paper enlightening and educational, especially if your firm, like so many others, is currently in the planning stages of an e-learning program. The articles run the gamut from how to turn a traditional brick and mortar classroom into a virtual one to how to implement a firm-wide university. There’s one article on the misconceptions about e-learning, another on tips for implementing it.
2003 Webinar	Skills Assessment: Where to Begin
	Honora Wade, Adriana Linares and Don Marinoni from Intelliteach discuss the development of a skills assessment program to identify training needs, improve user performance, and how to deal with employee and attorney resistance to skills assessment.
2003 Webinar	Skills Assessment: Where to Begin (Transcript)
	A written transcript of the above session.
2003 Conference	How eLearning Solves Today's Training Challenges
	Adriana Linares discusses how eLearning can be a part of a comprehensive firm training program, what to look for in the market, and includes an extensive glossary of eLearning terms.
2003 Conference	Implementing and Maintaining a Successful Training Program
	Charlene Traynor of Traveling Coaches looks at why training programs fail, and how to develop a successful program.
2002 Webinar	The Training Evolution: eLearning
	Ellen Pomfrey and Honora Wade look at various web-based training products, full learning management systems and provide a case study of one firm's experience.
2002 Webinar	The Training Evolution: eLearning (Transcript)
	Transcript of this session.
2002 Webinar	The Training Evolution: Setting up a Firm University
	Ellen Pomfrey and Honora Wade team up again to look at the challenges of setting up a firm university.
2002 Webinar	The Training Evolution: Setting up a Firm University (Transcript)
	Transcript of session
2002 Webinar	The Training Evolution: Training Rewards and Employee Accountability
	A member panel, including Georganne Mofford, Lawrence Gianneschi, Kate Evert and Marilyn Bradford, discusses novel ways of encouraging attendance at training, such as technobucks and individualized coaching.
2002 Regional Meeting	Comprehensive Training - Putting it All Together
	Honora Wade explains the importance of a good corporate training program, the qualities of a good trainer, and the elements of an effective program.
2002 Conference	eLearning:  Training When and Where You Need It
	The Bryan Cave Training Team present a case study of using on-demand video to enhance their firm's training program.
2001 Group Documents	Sample Firm University
	One firm's Firm University plan, including course listings and certification levels for students.