Peer Group Vice President
Michelle Spencer - Email
Bracewell & Giuliani LLP
Austin, TX
p: (512) 494-3668
The User Support Services Peer Group will deliver educational programming, publications and other member benefits on topics related to technology, practices and standards focused on user support services, including (but not limited to): competency management, e-learning, firm universities, general user support, skills assessment, professional leadership development, helpdesk and many more.
In addition to our PGVP, you may also contact the User Support Peer Group Steering Committee members listed below for more information.
Our featured publication for December 2010:
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Resources
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- Peer to Peer: Training / Learning
Our December 2010 magazine is all about training and learning with feature articles that include: Winning the Rollout War; Next Generation Learning; and Goal-Based Training.
- Firm University
Articles included in this white paper:
Lessons Learned from Firm Universities; Learning Management Systems in a Web 2.0 World; Training on the Cheap; Engaging Your Audience: Creating Persuasive Presentations; Learning Management Systems: The Moodle Option
- So You Want To Start A Local Group...
- User Support: Beyond the Classroom
Articles included in this white paper:
Gauging Alternative Learning Approaches
Making the Transition to Teaching Soft Skills
The Benefits of Microsoft Certification
User Support Survey Analysis
Why Rollouts Are a Training Issue
Training and Team Communication in the Modern Workplace
- User Support - Resources Within Reach
This white paper looks at various topics related to user support.
Related Events and Job Postings