Position
Senior Applications Trainer

Date Listed:
7/16/2010 8:34:00 AM

Location(s):
PA - Philadelphia

Description:
Cozen O'Connor, a law firm based in Philadelphia, PA, is seeking a Sr. Applications Trainer.  This position will design, develop and deliver technical training programs to attorneys and staff via classroom, as well as via the web.  The in-house training website is also a source for e-learning , using Captivate4® for new and upgraded applications.  This is a full time position based in Philadelphia, reporting directly to the Manager of Training, Communications & QA.

Responsibilities; including but not limited to:
• Deliver all software/technical training courses offered to Firm attorneys and staff; training will be conducted in the classroom; through the web and one-on-one;
• Design e-learning modules, using Captivate4® software;
• Develop content for software/technical training courses, whether in core technology or for other administrative departments;
• Support the overall technology of the Firm in terms of training and providing supplemental end user troubleshooting and support where necessary;
• Troubleshoot and document user issues/problems/requests in HEAT, the Help Desk problem-tracking software. Escalates issues to ensure timely resolution;
• Ensure training curriculum and end user documentation is up-to-date and accurate;
• Stay current with training trends and methodologies to further personal growth;
• Provide support to other IS teams by providing testing of new software packages and upgrades to existing software applications;

Requirements/Experience:
• Bachelors degree and 5+ years classroom training in a legal or corporate environment.
• Must have expert knowledge in the Microsoft Office Suite; particularly Word, Excel and PowerPoint.
• Excellent communication skills, both written and classroom presentation.
• Expert in designing training curriculum for classroom, as well as training via the web.
• Knowledge of legal environment and legal applications desired.
• Expertise in Adobe Captivate; SharePoint; FrontPage or designing a Training Web pages would be a definite plus!

Qualified candidates must include salary range/requirement.   Direct resumes and/or questions to rpascale@cozen.com