Open Forum

Grayed-out print button in Outlook 2016

By Rob Shaw posted 10-02-2019 09:36

Hello - We've had Office 2016 and Windows 10 in place for months now, and we continue to experience the grayed-out print button in Outlook.  For us, the issue occurs with any version of the HP Universal Print Driver.  If we switch to another driver, the issue goes away.  We'd really like to resolve this with the UPD since our tray settings and macros are all configured with that driver.  So far HP and Microsoft have not been much help, essentially blaming the other for the issue.

I know others have experienced this, and I'm just wondering if there are any further developments.  Has anyone made any progress on this issue?  Thank you!!

Print issue