Knowledge Management

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  • Among the Knowledge Management (KM) community, one question we commonly hear is this: “How can I use artificial intelligence (AI) to populate KM repositories?”  I have good news and less good news.  There  are  pockets of success out there, but you ...

  • Content Integration: The Key to Unlocking Data from Your CRM Law firms around the world rely on CRM solutions to keep an accurate account of their clients’ experience interacting with the firm.  This includes contact information,  activities, and ...

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  • By Sharon Ford, Technology Education Specialist, Perkins Coie. There are many interesting changes in the Knowledge Management (KM) area including AI and machine learning, Chat Bots, automation and more.  Many of these initiatives involve technology ...

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