Denver: Building Competitive Client Services with Business Intelligence

When: Mar 20, 2018 from 12:00 to 13:30 (MT)

Description

With more reports stating that in-house counsel culling their legal resources, law firms are focusing on client services as a competitive differentiator. In order to add value and proactively manage the client relationship, firms are leveraging technology to deliver more for less, creating client service teams and more. We will discuss how law firms can utilize business intelligence (BI) technology to hone client services.

Topics will include:

Why flexible enterprise BI is the best option to support innovative client service
Achieving superior client service with BI
Creating transparency with embedded analytics

Providing clients with a 360-degree view
Managing expectations by enabling clients to help themselves to information

How other law firms are leveraging BI for a competitive edge

Presenter

Megan Beauchemin, the Director of Business Intelligence and Analytics for InOutsource, empowers law firms to recognize the full potential of their data. She leverages technology solutions and works alongside clients to transform raw data into meaningful insight, encouraging data-driven decision making that results in intelligent business practices.

Megan will be joined by another business intelligence expert.