San Francisco: Building Competitive Client Services with Business Intelligence

Wednesday, November 15, 2017, 12:00 PM - 1:30 PM PT

Building Competitive Client Services with Business Intelligence
Lunch Sponsor: InOutsource
With more reports stating that in-house counsel are culling their legal resources, law firms are focusing on client services as a competitive differentiator. In order to add value and proactively manage the client relationship, firms are leveraging technology to deliver more for less, creating client service teams and more. We will discuss how law firms can utilize business intelligence (BI) technology to hone client services.
Topics will include:
  • Why flexible enterprise BI is the best option for innovative client service
  • Achieving superior client service with BI
  • Create transparency with embedded analytics
    - Provide clients with a 360-degree view
    - Manage expectations by enabling clients to help themselves to information
  • How other law firms are leveraging BI for a competitive edge
Megan Beauchemin,
the Director of Business Intelligence and Analytics for InOutsource, empowers law firms to recognize the full potential of their data. She leverages technology solutions and works alongside clients to transform raw data into meaningful insight, encouraging data-driven decision making that results in intelligent business practices.

Megan will be joined by another business intelligence expert.

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ReedSmith LLP
101 Second Street, Suite 1800
San Francisco, CA 94105



Michael Longstreth
(415) 659-4893