Philadelphia: Building Competitive Client Services with Business Intelligence

Thursday, December 7, 2017, 12:00 PM - 1:30 PM ET


With more reports stating that in-house counsel are culling their legal resources, law firms are focusing on client services as a competitive differentiator. In order to add value and proactively manage the client relationship, firms are leveraging technology to deliver more for less, creating client service teams and more. We will discuss how law firms can utilize business intelligence (BI) technology to hone client services.

Topics will include:

  • Why flexible enterprise BI is the best option to support innovative client service
  • Achieving superior client service with BI
  • Creating transparency with embedded analytics
    • Providing clients with a 360-degree view
    • Managing expectations by enabling clients to help themselves to information
  • How other law firms are leveraging BI for a competitive edge 


Megan Beauchemin, the Director of Business Intelligence and Analytics for InOutsource, empowers law firms to recognize the full potential of their data. She leverages technology solutions and works alongside clients to transform raw data into meaningful insight, encouraging data-driven decision making that results in intelligent business practices.

Megan will be joined by another business intelligence expert.

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Buchanan Ingersoll & Rooney PC
Two Liberty Place
50 S. 16th Street, Suite 3200
Philadelphia, PA 19102



Michael Etkins
(215) 665-5367