Profile

Kim Craig

Co-Founder,
Bold Duck Studio

Contact Details

Bold Duck Studio

Social Links

Co-Founder,
Bold Duck Studio

Bio

Kim has spent her career leading change within the legal industry in meaningful, profound ways. She’s been a tireless advocate and leader for modernization and systemic improvements of legal operations and legal service delivery.  She is a recognized pioneer breaking ground and pushing the status quo by introducing and embedding project management and lean six sigma into teams and organizations, bringing process engineering and operational excellence into the practice and business of law.  She opened the door for hundreds of legal business professionals around the world who work side by side with lawyers and the clients they serve.

After 35 years inside BigLaw, Kim took an entrepreneurial leap and co-founded Bold Duck Studio, a business design agency that specializes in business design, service innovation and strategy. Bold Duck works with some of the world’s largest and most notable brands in the world such as Microsoft, 7-Eleven and VMware, as well as some of the scrappiest non-profits and small businesses.

Prior to launching Bold Duck Studio, Kim led SeyfarthLean Consulting’s Client Services practice, comprised of the industry’s first formal client-facing team of legal project managers, process engineers and technology experts. Building on that experience, her emphasis is on service model innovation and delivery optimization, driving continuing advances in how legal teams provide enhanced value, better outcomes, brand differentiation and greater client experiences. She has consulted with and trained hundreds of lawyers and business professionals from BigLaw, Mid and Small Law, Inhouse Legal Teams, Legal Ops, as well as Legal Aid Organizations. She is passionate about the future generation of lawyers and is an Adjunct Professor at the University of Richmond School of Law.

Kim has been recognized by clients and competitors alike for her groundbreaking achievements and has received several awards for driving innovation within the industry. Kim is a Certified Project Management Professional, Certified Lean Six Sigma Black Belt through Dartmouth’s Thayer School of Engineering and a Certified Scrum Master and Certified Product Owner.  

Honors and Awards

Distinguished Peer Award: Professional Services Champion
International Legal Technology Association (ILTA)
2011