Susan has worked in the legal and professional service sectors for 25+ years, primarily in knowledge management and product management. She is passionate about delivering the right information to the right people at the right time. She has deep experience in developing and improving use of technology, access to information, and people processes that support organizational strategy. As Director, Knowledge & Innovation Solutions, she is responsible for building, scaling, and supporting firm and client solutions. Formerly in the KM Department at King & Spalding and Alston & Bird, she was responsible for business analysis and product management for a portfolio of marketing and business applications that include marketing software, portal/intranet, extranet, experience databases, custom web applications and work product search. Specialties: product management, process improvement, knowledge management, innovation, strategy, communications, change management, business analysis, application development, business intelligence, competitive intelligence/analysis, training.