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Dede Ricard

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Applications Trainer for McGlinchey Stafford since 2000. Create and conduct instructor-led (live and remote) software training classes and supporting documentation; create and publish monthly tips; design and publish templates and forms; provide second-level help desk support on Microsoft and legal-specific desktop applications.

Administrative Support Resource Advisor (among other positions while at Texaco 1990-2000). Researched appropriate salaries for incoming administrative support personnel in local job market and advised HR and management; assisted management in screening applicants and interviewing for administrative positions; advised and counseled employees in career ladder and path, and conducted training and development.