Applications Trainer for McGlinchey Stafford since 2000. Create and conduct instructor-led (live and remote) software training classes and supporting documentation; create and publish monthly tips; design and publish templates and forms; provide second-level help desk support on Microsoft and legal-specific desktop applications. Design learning plans for technical core skills and continuing education of staff and new hire learning plans for all positions.
Administrative Support Resource Advisor (among other positions while at Texaco 1990-2000). Researched appropriate salaries for incoming administrative support personnel in local job market and advised HR and management; assisted management in screening applicants and interviewing for administrative positions; advised and counseled employees in career ladder and path, and conducted training and development.