Versatile, results-driven digital transformation professional with proven success in managing highly complex business and technology solutions and relentless passion and commitment for driving customer results. Strategic thinker who builds, leads, and motivates high-performance multi-disciplined agile teams to implement product roadmaps from concept to completion. Diverse experience in global markets, housing, finance and banking, public health, legal, hospitality, entertainment and telecommunications fields. Excellent interpersonal, verbal, written and communications skills, systems analysis, multi-tiered architecture, full life-cycle analysis, design, coding, testing, technical writing, business analysis & user training.
• Program and Product Management
• Agile Development - Scrum, Kanban, SAFe
• User-centered Design & Persona Development
• Agile Development / Scrum Master
• User-centered Design Thinking
• Enterprise Systems & Digital Strategy
• Business Development - RFP/RFI
• Knowledge Management & Information Architecture
• Cross-functional Team Leadership
• Intranets and Web 2.0 Strategy & Governance
• Business Process Analysis & Redesign
• Content Management Systems and Portals
• Systems Architecture
• Change & Quality Management
• Continuous Improvement
• Customer Relationship Management