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Library Entry
A Recipe for Success: Cooking Up KM from Scratch by Heather Ritchie and Lesha Van Der Bij

Law firm knowledge management has grown since the early '90's. Today it includes "delivering tools and technologies to foster collaboration and sharing, analyzing and improving work processes, and facilitating project management and alternative fee arrangements." by Heather Ritchie and Lesha...


Library Entry
Creating Client Connectivity Platforms to Improve Client Service by Andy Wishart

Firms face challenges in delivering custom client solutions. “With research, the right choices and a willingness to innovate, firms can set themselves apart from the competition, deliver a higher level of service at a lower cost and develop deeper relationships with their clients.” ...


Library Entry
From Chaos to Order: Alleviating the Pain for Shared Drives by Faron Lyons and Phil Robinson

" With the continued lack of adoption of approved ECM repositories, major concerns exist around the issue of "ECM avoidance." One area where change has been hard to implement is with the elimination of file-shares/shared drives. Users want ease and the freedom to work the way...