In this short presentation, you'll learn ways to develop strong listening skills, understand why we need to listen effectively and what some strategic listening skills are. Many of these skills are common sense, but sometimes a refresher helps remind us of the small things that truly count. Open ears can bring success and understanding to most situations.
Speaker:Phil Alberta is the Chief Information Officer at IPM, a New York-based IT professional and managed services firm. He focuses on providing CIO-level input to clients while also developing and managing the company's internal technology operations. Over the past six years, Phil has worked with IT leaders, IT committees and key partners in many mid-size firms to develop and execute technology and IT operations strategies, concentrating on end-user experience, service delivery, risk management and cost savings.
Recorded on 10-20-17