Document Automation in the UK - From Internal Knowledge Management to Client Delivery 

12-05-2016 03:09

Description: If document automation is on your project radar, then this webinar for UK members will serve as an excellent primer to get you on the right track.

We'll begin with a back-to-basics look at the topic, addressing what document automation is, the benefits of its adoption, and how to maximise those benefits. We'll then discuss barriers to implementing document automation -- starting with human barriers and how to break down lawyer resistance -- along with new tools to help drive adoption. Finally, we will explore what client delivery looks like and the impact of document automation on aspects such as client self-service and knowledge sharing.

During a concluding Q&A, we'll discuss real-life examples of how document automation has enhanced efficiency, accuracy, and risk management.

Moderator: Andrew Wishart is the Global Head of Contract Express at Thomson Reuters, where he has overall responsibility for the Contract Express document assembly product. Andy was a co-founder and the CTO at Business Integrity until it was acquired by Thomson Reuters in 2015. Previously, he was a researcher and lecturer in artificial intelligence and cognitive psychology at the University of Edinburgh. Contact Andrew at

Robert Lankester is the Document Automation Manager at Berwin Leighton Paisner LLP, responsible for the global implementation and growth of Contract Express at BLP. Previously, he was at Irwin Mitchell for over nine years, where he led several change initiatives and implemented Contract Express before taking on the management of document automation. Rob spoke about building the business case for document automation at the Contract Express Customer Forum last year, and his work has been featured in the Legal IT Insider. He can be contacted at

Sarah Wilson is the Manager of the Knowledge Engineering team at Pinsent Masons LLP. Her team is part of the award winning SmartDelivery team, and is responsible for implementing document automation and workflow projects globally, both internally and for clients. She has also been at the forefront of developing the firm's client-facing proposition for document automation. Previously, Sarah practised as a corporate lawyer and as a professional support lawyer specialising in process improvement. She can be contacted at

Presented by ILTA Europe and Thomson Reuters

Recorded on 12-01-16

#ILTAEurope #PracticeManagementandPracticeSupport #Webinar #Businessandlegalprocessimprovements #KnowledgeManagementandSearch

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