Knowledge management (KM) is critical to service quality and efficiency, and it touches everything from experience management to security and information governance. Where does a firm begin? With a KM strategy!
In this webinar, our panel brings different perspectives to the goals, components and processes behind a KM strategy. We will give practical tips and examples, including sample content, how to understand and communicate business requirements, operationalizing your strategy and selling it internally.
Panel:Bryn Bowen - Director of Information Services, Schulte Roth & ZabelJoshua Fireman - President, Fireman & Company
Sponsored by: Fireman & Company
Recorded on 10-18-18