Description: Life After the Rollout: A Three-Part Series
Now that you have completed your Office 2010/Windows 7 rollout, how will you build upon the foundational training you have already done? This series will explore three essential areas that help keep users engaged in continuous learning and encourage greater user adoption.
- Measure - How effective was the training? Do users have the knowledge they need? Have the business goals been reached?
- Refine - Adapt strategies, materials and tools to eliminate what did not work, and add new strategies and techniques to encourage user adoption.
- Extend the Reach of Support - Implement a super-user strategy.
Session 1: Legal Technology Core Competencies: Does Your Firm Measure Up?
Capensys and the LTC4 group (a coalition of leading U.S. and U.K. law firms) collaborated for over two years to establish a set of legal technology core competencies. The goal was to create legal technology core competency standards, to provide a means of up-skilling and certifying users in the main workflows in law firms. The group examined how users in law firms work and identified the related business and user goals. Using this information, they were able to define standard core competencies in the use of technology.
We are excited to share the culmination of their hard work with the ILTA User Support Peer Group.
During this webinar, the panel of LTC4 members will discuss:
- What are core competency skills
- How the group determined these specific skills
- Why LTC4 members are implementing core competencies at their law firms
- How a core competency program supports the firm’s business goals
- How implementing competencies changes a firm's training culture
- How offering CLE credits for technology training can be accomplished
- How to introduce and implement a core standard-based staff development program
Bonnie L. Beuth brings over 20 years of legal and technical subject-matter expertise to the Legal Technology Core Competencies Certification Coalition (LTC4). She is passionate about creating technological workflows that lead to law firm profitability. In defining core curriculum for Ford Harrison LLP for the past six years, she has gained excellent staff and stakeholder buy-in. Bonnie is also Chairman of the Atlanta Trainer & User Group, comprising training managers from more than 25 firms.
Chris Brady, Associate Director of Training and Document Processing at Kramer, Levin, Naftalis & Frankel LLP, has spent much of the past 25 years helping lawyers and law firm support staff embrace and leverage technology. He is a past president and founding member of the New York Professional Legal Trainer's Group (PLTG). Chris is also a frequent speaker at legal technology and management conferences, including ALANYC’s annual symposium and ALM’s CIO Forum.
Sue Pasfield has enjoyed a career in e-learning for over 30 years and still remains passionate about it. Sue was one of the first people to work in interactive training, starting with Control Data’s PLATO system, then with ICL Fujitsu and then as a director and founding member of TutorPro. She now works for Capensys, an experienced team of experts in user adoption, change management and full-service training for law firms. Contact Sue at email@example.com.
Janis Richman is the Director of Consulting at Capensys and provides services around goal-based learning and performance techniques. This includes the design, evaluations, performance management and scenario-based curriculum development. Janis is experienced in marketing communications and change management. Her expertise includes strategic planning for training, business analysis and systems requirements. Janis has worked in law firms for over 25 years in various roles, including training director and helpdesk manager. She can be contacted at firstname.lastname@example.org.
Recorded on 5-16-13#HelpDeskandUserSupport #Webinar #Training