ILTA Publications

Peer to Peer - Summer 2017 Feature - Drive Superior Lawyer Experiences Through Design Thinking 

08-29-2017 15:22

"Last summer, Peer to Peer ran two insightful articles, one by John Alber and the other by Jay Hull, that applied the principles of design thinking to the client service model, primarily by focusing on the relationship between lawyers and their clients… The Alber and Hull articles highlight the use of design thinking to address pain points in which their resolution would have a direct impact on the bottom line in terms of productivity and efficiency. Our lawyers want to understand their clients’ pain points; we as the administrative team must understand our lawyers’ pain points, which often include those of the client."

by: Kimberly Giertz

#PeertoPeer #Businessandlegalprocessimprovements #Strategy #FutureFocused

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