Firms need to innovate and leverage technology to stay competitive in today’s legal market – there is no doubt about that. Clients often ask for a lot when it comes to technology, and firms will bend over backwards to offer all of the latest and greatest, from extranets and AIs to dashboards and more. But are clients interested in every bit of legal technology available? And will the tools offered really help them? In this session, hear from thought leaders in firm innovation and client service as they discuss what really matters most to clients, how firms and clients can combine forces to identify the best solutions, and what firms need to do to provide consistently excellent service across the board. You might walk away saying, ""I didn't know clients felt that way!""