How is the distribution of CRM systems changing? What innovation is on the horizon? How should you expand your thinking about the various platforms law firms are using? In this session, we will examine the 2018 Ackert study The State of CRM at Law Firms to better understand how CRM usage has changed in the last two years. We will build on the latest findings, discuss the emerging modern definition of CRM within legal, and share practical applications as platform leaders direct more attention to our industry.