ILTA Publications

Training, KM and Performance Support: Delivering Knowledge to Users While They Work by Oliver Lash-Williams

13 days ago

In the months since the 2016 conference, current and potential clients have asked about the intersection of training and KM with no prompting. These two complementary disciplines might best intersect in “performance support.” Performance support is a philosophical approach to learning that focuses on delivering information to learners at their moment of need during the natural workflow, rather than through a scheduled session designated for learning.

by: Oliver Lash-Williams

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