ILTA and its volunteers and experts from our vendor and consultant community contribute to ILTA white papers and surveys on a wide range of subjects.  Members receive these publications at no charge as a benefit of membership.  Many of the publications are available for download from this site, and others can be purchased by non-members.  For information on purchasing these publications, contact Randi Mayes. In keeping with our culture of providing members with articles of interest not only from ILTA but from peer publications, we’re pleased to announce free access to the TechnoLawyer Archive for one year.  For more information and to sign up, click here:  www.technolawyer.com/ilt.asp.  Feel free to pass this information to the attorneys in your firm or law department.

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March 2010	The Business of Law Articles included in this white paper: Controlling Costs with Legal Project Management Better Due Diligence Through Better Search Technologies Putting the “Business” Back in the New Business Intake Process Lean Six Sigma: Mastering the Art of Service Delivery Good Records Management Equals Good Business Are Alternative Fees the Death Knell for Cost Recovery? Successful Businesses Are Built on Good Decisions Online Collaboration Enhances Business Operations at Nexsen Pruet
January 2010	Social Networking Articles included in this white paper: Ethical Risks and Pitfalls of Social Media Building the Business Case for Social Media: Lessons Learned from Enterprise 2.0 Leveraging Social Media for High-Impact Marketing A Stitch in Time Saves Nine
December 2009	Firm University Articles included in this white paper: Lessons Learned from Firm Universities Learning Management Systems in a Web 2.0 World Training on the Cheap Engaging Your Audience: Creating Persuasive Presentations Learning Management Systems: The Moodle Option
November 2009	Infrastructure Technologies Articles included in this white paper: Revisiting Disaster Recovery in a Virtualized Environment It’s All About VDI Use ATA over Ethernet to Create a SAN The Future Is Bright in the Cloud The Benefits of Unified Threat Management Products Pump Up the Bandwith on a Distributed Workforce Best Practices for Protecting Data
November 2009	ILTA's 2009 IT Staffing Survey We’re not hurling any javelins, but we hope the aggregate experiences and prognostications of our 333 participating member entities will keep your rapt attention as you review the findings from ILTA’s 2009 IT Staffing Survey. As we brainstormed the tack of this year’s publication, we knew we wanted to flesh out the many anecdotal accounts of how our member firms and companies are faring in this tough year. You’ll see from the collective data that firms of all sizes felt the sting of the global recession, though most are optimistic regarding the future.
October 2009	Marketing Technology Articles included in this white paper: Use the Right Marketing Tool to Get the Word Out Guide to Evaluating and Buying ERM Solutions Improving the Overall Proposal Creation Process Social Networks to Firmwide Collaboration Make Every Click Count: Microsoft CRM for Law Firms Comes of Age Integration Is the Solution to Business Development Troubles
September 2009	Practice Management Articles included in this white paper: Learn to Lead — The Rest Will Follow If Content Is King, Collaboration Is Queen Certification Is Vital to Law Firm Management Stay Competitive with Legal Process Outsourcing The Growing Popularity of Virtual Data Rooms
August 2009	2009 ILTA Technology Survey This year’s survey touches on 175 “data points” at 455 participating firms and is the most comprehensive and detailed legal technology review we have ever presented. A quarter of the questions are new ones, due to the ever-changing nature of technology. (Login required to access and/or purchase. Non-Member price: $100). Click here for more info on creating a login account.
July 2009	E-Mail Life Cycle Management Articles included in this white paper: Taking the Cost and Risk Out of the Inbox Send, Delete, File … But Where? How and Where Messages Are Filed Means Everything Taming the Unruly Inbox A Purist RM Perspective: E-Mail Needs Maintaining, Not Archiving Plan Before the Pile-Up Begins The Total Cost of E-Mail Management
June 2009	Knowledge Management: More Than the Sum of Its Parts Articles included in this white paper: The ABCs of KM Web 2.0 Features in a KM World How to Create a Learning Organization Creative Adoption Techniques for Knowledge Management Initiatives Where’s the Peanut Butter? Legal Matter Management Knowledge Management: An Australian Perspective
June 2009	Knowledge Management Survey Analysis We are pleased to present an electronic addition to "Knowledge Management: More Than the Sum of Its Parts," ILTA's June white paper. Ron Friedmann, Senior Vice President, Marketing for Integreon, compiled survey results from 80 responders to find out how law firms are incorporating KM into the work flow. He found that attitudes toward how to use KM vary greatly among firms, but that KM is beginning to take root. Read some of the ways others have been "baking KM" into their work processes.
May 2009	Litigation Support: Document Forensics and Legal Holds Articles included in this white paper: Overcoming Data Encryption for Forensic Imaging and Collections When is Full-Blown Forensic Collection Necessary? When "Deleted" Doesn’t Mean "Gone" Disaster Recovery or Discovery Disaster? Legal Hold and Subpoena Compliance Coordination Best Practices for Legal Hold Processes The Effects of Litigation Holds on the Corporate Lawyer
May 2009	DR Survey ILTA's Data Retention Survey Analysis
April 2009	Microsoft: The Road Ahead Articles included in this white paper: Windows 7 for Legal IT Lessons Learned in Deploying Office 2007 Deployment Resources for Office 2007 Planning Your Office 2007 Rollout Strategy? Think Again! Building a Successful Portal: MySite at Nixon Peabody LLP
April 2009	ILTA: A True Story of Innovation, a Movie Star, and a Secret Weapon So, what do Hollywood divas, missile guidance systems and ILTA have in common? Read this delightful story and commentary on the power of peer connections.
March 2009	BI: Embrace Your Inner Data Articles included in this white paper: Turning Data Into Actionable Information Enhanced Reporting and Analysis: The BI Advantage Making the Grade with Creative Reporting Data Warehouse Implementation: Preparing for Your Success Story Client Intelligence: Answering the Call for Greater Productivity
February 2009	2008 Law Department Survey Twenty-two law department respondents completed ILTA’s Law Department Survey questionnaire that was distributed in 2008, and we thank everyone who participated for lending their information, experience and expertise in this initiative.
February 2009	Mobile, Remote and Wireless: Extending the Office Articles included in this white paper: The Growing Use of Unified Communications Providing Business Continuity Through Mobile Computing Extending the Law Office with eDelaware Emerging Trends In Mobility The Wireless Road Less Traveled
December 2008	User Support: Beyond the Classroom Articles included in this white paper: Gauging Alternative Learning Approaches Making the Transition to Teaching Soft Skills The Benefits of Microsoft Certification User Support Survey Analysis Why Rollouts Are a Training Issue Training and Team Communication in the Modern Workplace
December 2008	2008 User Support Survey We invite you to scan the results of the 2008 User Support Survey analyzed by Honora Wade, the User Support Peer Group Vice President. Many thanks to Honora for taking the lead in developing content for this white paper and for getting in up to her chin in survey data.
December 2008	E-Billing: White Paper and Survey Results Articles included in this white paper: Compliant Legal E-Billing: A Global Perspective From Art to Science – Electronic Billing for Law Firms Managing Electronic Billing: A Common Sense Approach Without the Silver Bullets The Key to Efficiently E-bill and Increase Cash Flow ILTA E-Billing Survey
November 2008	Voice and Data Communications - Is Your Network Ready? Articles included in this white paper: Is Your Network Ready for High-Definition Video Conferencing? Building Redundant Internet Connectivity in the SMB The Truth About PoE and Other Inline Power Options Creating a Virtualization Strategy
November 2008	2008 IT Staffing Survey Our annual survey of member firms and law departments on IT staffing.
October 2008	2008 Project Management Survey This survey serves as a progress report for the adaptation and application of project management.
October 2008	Microsoft - The Promise of New Technology Articles included in this white paper: Product Preview: SQL Server 2008 The New Metadata Rules The Case Against SharePoint Transitioning to Office 2007 The Truth About Windows Vista Three Technologies for Building Smart Solutions
August 2008	Records Management - Protecting Your Clients, Protecting Your Firm Articles included in this white paper: Bridging the Gap Between DMS and RMS Law Firm Confidentiality: Ensuring Compliance, Controlling Risk Unifying Records Management in the Law Firm Litigation Holds: Key Issues and Best Practices
August 2008	2008 Technology Survey Our annual look at what's happening in firms around the globe. More questions, the inclusion of our e-mail survey and greater response than ever characterize our 2008 Technology Survey.
June 2008	Knowledge Management - It's Your Move! This white paper looks at various topics related to knowledge management and includes the results of ILTA's knowledge management survey.
April 2008	Unified Communications - It Is a Small World After All This white paper looks at various topics related to unified communications.
March 2008	Marketing Technologies - Putting Your Best Face Forward This white paper looks at various topics related to marketing technologies and best practices.
January 2008	Microsoft - Beyond 2007 This white paper looks at various topics related to Microsoft.
December 2007	2007 IT Staffing Survey Our annual survey of member firms and law departments on IT staffing.
November 2007	User Support - Resources Within Reach This white paper looks at various topics related to user support.
September 2007	2007 Law Department Survey Our annual survey of the technology profiles of our member law departments.
September 2007	2007 Technology Survey Our annual look at what's happening in firms around the globe.  More questions, the inclusion of our e-mail survey and greater response than ever characterize our 2007 Technology Survey.
July 2007	Project Management - Broadening Your Scope This white paper looks at various topics related to collaboration technology.
June 2007	Virtualization - Less Really Is More In this white paper, our authors introduce us to virtualization.
May 2007	Finance - Dollars and Sense In this white paper, our authors look at various areas of finance in the legal environment.
April 2007	Knowledge Management - Refinement and Enlightenment This white paper looks at various knowledge management-related topics.
March 2007	Records Management - Beyond the File Room This white paper provides insight on various topics targeted at records management professionals.
February 2007	Voice and Data Communications Our authors share their insights and suggestions on voice and data communications issues, helping you keep your information moving, and we offer the results of our first-ever survey regarding telecommunications.
January 2007	Global Challenges - Part One of a Miniseries This publication marks the beginning of a series of electronic mini-white papers on the topic of global challenges we will publish throughout the year.
December 2006	The Changing Role of the CIO This white paper provides insight on various topics to enlighten the new and improved CIO.
December 2006	Cracking the Code on Security Our authors share valuable information, advice and their expertise on a broad range of security topics.
December 2006	2006 IT Staffing Survey Our annual survey of member firms and law departments on IT staffing.
November 2006	Convergence of DM and RM - Building a Better Mousetrap This white paper looks at how DM and RM are converging and offers suggestions on what may be the best options for your organization.
October 2006	2006 E-Mail Survey This is our annual survey of member firms and law departments on e-mail procedures and policies.
August 2006	2006 Technology Survey Our annual look at what's happening in firms around the globe.  More questions, more graphics and greater response than ever characterize our 2006 Technology Survey.
July 2006	Project Management - Our Plan for Your Plan This white paper offers techniques and ideas for making your projects successful, and a link to ILTA's first-ever project management survey results.
June 2006	Open Source Software - The Door Is Open Our authors open the door to OSS with their knowledge, insight and tips.
June 2006	Knowledge Management - Collaborative Expertise Our authors share their knowledge management tips, techniques and technologies to help us manage ours.
March 2006	Litigation Support - Tools and Techniques Our authors offer a look at some of the available litigation support tools, techniques that can help you win that case and food for thought when considering new litigation support tools.
February 2006	Operation Microsoft - A Look Ahead This white paper looks at what Microsoft has in store for 2006.
January 2006	Law Departments: Technologies and Best Practices This white paper explores a variety of topics targeted at law departments.
December 2005	2005 IT Staffing Survey Our annual survey of member firms and law departments on IT staffing.
December 2005	2005 Technology Survey Our annual look at what's happening in firms around the globe.  More questions and more graphics characterize our 2005 Technology Survey.
December 2005	Creating Omnipresence Through Telecommunications Technologies Our authors share valuable information, advice and first-hand experience on how telecommunications technologies can put you ahead of the pack.
October 2005	Supporting the Technology That Supports the Practice of Law This white paper looks at different ways to help support your technology by offering tools, checklists, suggestions and questions you need to ask.
August 2005	2005 E-Mail Survey This is our annual survey of member firms and law departments on e-mail procedures and policies.
June 2005	Records Management A to Z: From Compliance Issues to Best Practices This white paper explores a variety of topics targeted at records management professionals.
May 2005	Matter Management Integration Survey Analysis of a Matter Management Integration Survey for law departments conducted in March, 2005.
May 2005	Litigation Support: Facing New Challenges This white paper looks at the changing face of litigation support and offers insight into planning, executing and ultimately succeeding on many frontiers.
April 2005	Protect Your Business Against Disruptions and Disasters Our authors share valuable insight into mitigating business disruptions with careful planning and technology.
March 2005	Finance: Accounting in the Electronic Age This white paper explores a variety of topics targeted at finance and operations professionals.
January 2005	The World of Intranet, Extranet and Portal Technologies This white paper explores a variety of topics having to do with the growing use in law firms of intranets, extranets and portals.
January 2005	ILTA's IT Staffing Survey This survey looks at the nature of staffing in law firms based on a set of 20 standard IT job functions.
December 2004	Human Resources: Your Most Valuable Assets This white paper covers a variety of issues related to your firm's human resources.
November 2004	2004 Technology Survey More questions, more graphics and greater response than ever characterizes our 2004 Technology Survey.
September 2004	The Paperless Office This white paper explores the facts and myths surrounding the vision of a paperless environment in our workplaces.
September 2004	2004 Large Firm IT Spending Survey This is ILTA's 2004 survey of IT leaders in law firms of over 200 attorneys.
September 2004	2004 E-Mail Survey This is our annual survey of member firms and law departments on e-mail procedures and policies.
July 2004	2004 E-Billing Survey This white paper presents the analysis of our recent e-billing survey, along with several articles on different aspects of the topic.
April 2004	ILTA Quick Survey - Leasing and Lease Terms ILTA Quick Survey on Leasing and Lease Terms
July 2004	Keeping the Lines of Communication Open in Law Firms Our authors share valuable information, advice and first-hand experience on how to manage communications within and outside your firm or law department.
March 2004	The Birth of the Megafirm – Mergers and Acquisitions Our authors share valuable information, advice and first-hand experience on a fact of business life that many of us have gone or will go through: mergers and acquisitions.
March 2004	ILTA Quick Survey - Technology Allowances ILTA Quick Survey on Technology Allowances
February 2004	ILTA Quick Survey - Litigation Support Departments ILTA Quick Survey on Dedicated Litigation Support Departments
February 2004	Macro Package Developers Read our vendors' responses to this survey.
February 2004	ILTA Quick Survey - Firm Extranets ILTA Quick Survey on Firm Extranets
January 2004	ILTA Quick Survey - Adverse Weather ILTA Quick Survey on Firm Policies regarding Adverse Weather Conditions.
December 2003	2003 Technology Survey Our 2003 annual technology survey continues last year’s theme of bigger and better.
November 2003	Business Continuity Planning Our authors share invaluable information and advice on Disaster Recovery and Business Continuity Planning, an uncomfortably hot topic in law firms these days.
July 2003	Corporate Focus We provide a wide range of information of specific interest to corporate law departments.
June 2003	2003 E-Mail Survey This is our annual survey of member firms and law departments on e-mail procedures and policies.
February 2003	Macro Package Developers Read our vendors' responses to this survey.
January 2003	DMS Survey Read our vendors' responses to this survey.
January 2003	2002 Technology Survey Our 2002 annual technology survey represents the largest response from ILTA member firms over any previous year.
December 2002	Small Firm, Big Technology Technologically, small firms are thinking bigger and bigger.
November 2002	Knowledge Management Knowledge Management (KM) processes and software are among a firm's greatest assets and challenges.
June 2002	Electronic Billing This survey focuses on the trials and tribulations of e-billing and provides some vendor resources.
April 2002	2002 E-Mail Survey This is our first annual survey of member firms and law departments on e-mail procedures and policies.
December 2001	2001 Technology Survey This is our 2001 annual technology survey of member firms.
November 2001	2001 IT and Finance Staff Salary Survey This is a survey of salary and benefits for IT and finance staff.
October 2001	Case Management Coming of Age We offer practical guidance on what CM is and how it can meet your firm's needs.
August 2001	Technology Strategies for the Corporate Legal Department Focusing on the needs of ILTA's peer groups, we offer our corporate and government legal departments information and advice.
June 2001	Litigation Support We report on a variety of online litigation support tools and practices.
January 2001	Disaster Preparedness / Disaster Recovery A large share of the burden for planning for and recovering from disasters falls on technology and financial professionals.
April 2003	The Training Evolution Planning an e-learning program?  Our authors give you the inside scoop.