Knowledge Management - Collaborative Expertise

Historically, knowledge management was relegated to a firm's librarian.  He or she would be the "go-to" person for most research.  With current collaboration technologies, nearly everyone in a firm (including the librarian) is involved in the knowledge management process.  From an attorney correctly profiling a document in a DMS, to a secretary tracking a pleading, to the marketing department maintaining contact information, everyone is contributing to the firm's most valuable asset, knowledge.

Knowledge management departments have the enormous task of determining what information needs to be included, who has the expertise, and what tools are best for both mining and sharing this knowledge.

We gratefully thank our authors for sharing their knowledge through tips, techniques and technologies to help us manage ours.