Position
Software Training/Support Specialists (2 contract positions)

Date Listed:
7/1/2010 5:34:00 PM

Location(s):
MO - Kansas City

Description:
Lathrop & Gage, one of Kansas City’s leading law firms, has two 6-month contract position openings at its Crown Center office for highly productive Software Training/Support Specialists for a firm-wide software roll-out. 

Duties:
•       Answering incoming support calls for our new line of applications
•       Logging all support calls in our incident tracking system (Issuetrak) and correctly categorizing the incident
•       Troubleshooting end-user application issues
•       Providing technical support and training over the phone, via remote proxy and at desk side
•       Identifying application issues (bugs) and reporting issues to Application Engineering Team

Minimum Qualifications:
-2 years previous technology training experience
-2 years previous phone support experience
-Effective communication skills
-Excellent customer service skills
-Experience and proficiency with the following applications and devices:
Microsoft Word 2003 (MOS certification highly desirable)
Microsoft Outlook 2003 (MOS certification highly desirable)
Any document management system

Preferred Qualifications:
-Preferred experience and proficiency with legal applications:
Autonomy’s iManage
Legal MacPac
        DocsCorp CompareDocs, PDFDocs

Please send resume, cover letter and salary requirements to Sandy Sterling, Human Resource Manager at: ssterling@lathropgage.com.