Brief Roundtable Discussion Takeaway - Making Changes and How to Manage Them

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Brief Recap of ILTA Roundtable: Making Changes and How to Manage Them (4/4/2019)

-Some of the significant changes discussed included rolling out email retention, moving to Windows 10/Office Pro Plus/Office 365, and switching jobs.
-Anytime there is change it has an impact. Further, change can be very hard for people. Change management is important to lessen the impact of change.
-Discussed change management experiences of all kinds – experiences with no change management where those involved hung on for the ride, ones with a lackluster change management plan that led to failure, and robust change management plans that were well thought out and led to success.
-It was agreed that communication is the key to change management.
-Use multiple channels, have a communication plan, and be prepared to do lots of hand-holding to walk users through change.
-Change management trickles down to all departments.
-May need to involve HR/Communications for the communication strategy.
-IT might need to be involved for technical changes and/or to handle issues that arise after change.
-The lessons learned were that change is hard and, thus, change management is vital and the key to successful change management is communication.