Co-Authored by Christiane Matuch, Innovation Project Manager, Greenberg Traurig and Michael Ertel, Practice Innovation & Knowledge Attorney, Paul Hastings LLP.
Silos in the Delivery of Legal Services
When groups of people or departments with varying expertise need to respond uniformly to customers, silos can get in the way and lead to a miserable customer experience.
When we discuss breaking down silos, what we really mean is fostering collaboration.
Collaboration is the process where two or more people, entities, or organizations work together to achieve a goal. Sounds simple, but it is not! Collaboration requires hard work—every day! That ...