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  • Posted in: Public Open Forum

    Before we hired globally a support team, we would comp $500 a month to the person carrying the pager.

  • Posted in: Public Open Forum

    Jim, I don't quite understand your setup. If you have "on call" techs currently, not sure why they are inconvenienced by the occasional spill over call. I know there must be a reason. My comment is ...

  • Posted in: Public Open Forum

    Hello ILTA Community! We have outsourced tier 1 help desk support for afterhours end user-issues. On average, we get 1-2 issues/week the afterhours service cannot resolve and are urgent enough they ...

  • Hello ILTA'ans! What a great conversation Mari Sun had with Professor Jang. Curated content can be difficult for some cultures who are not primarily English speakers. As the Chair of the DEIC I am ...

  • We are thrilled to announce the recipients of the ILTACON 2024 Scholarships! With nearly 100 incredible applicants, our judges had a challenging time selecting the final awardees. A heartfelt congratulations ...

  • Posted in: Public Open Forum

    Hi Alex, we are transitioning from Tikit to Concep. With Tikit, we used email descriptions to set email preferences for contacts in InterAction. For example, we have contacts who have business and home ...

  • Posted in: Public Open Forum

    You might want to check out Goldfynch ( goldfynch.com ) as an alternative. It's a pretty user-friendly e-discovery tool that was originally designed for small to midsize cases, but has grown to handle ...

  • Posted in: Public Open Forum

    It's been a year or so since I did a comparison, but Logikcull still had a huge bang for the buck last I checked. As an early adopter, one of the attractive features of a contract was unlimited projects. ...

  • Posted in: Public Open Forum

    Hello: We have been using Logikcull on a small scale for a few years when e-discovery services are needed. They are trying to get us moved into an annual subscription based model rather than the "pay ...

  • Posted in: Public Open Forum

    Hi David, We have used Vuture for the last 10+ years. It does have a seamless integration with InterAction. We also use the Vuture Event Check-In module that allows us to register guests and print ...

  • Aderant and BigHand Partner to Enhance Operational Excellence for Law Firms

    Aderant has announced a new partnership with BigHand. BigHand is the first partner to join the Aderant Technology Partner Program at the Gold level.
  • Cornerstone.IT Achieves Comprehensive ISO 27001 Certification, Ensuring Enhanced

    Cornerstone.IT: ISO 27001 Certified, Ensuring Unmatched Data Security for Law Firms
  • ContractPodAI Expands Leah’s Capabilities with New Generative AI Applications

    Announces the availability of Leah Helpdesk to provide a first line of legal support through self-service and updates to Leah Draft
  • ContractPodAi’s Leah Wins Gold at the 2024 Globee® Awards for Disruptors

    Recognized within Legal Industry Disruptor Category For Leah’s Ability to Elevate Legal Professionals' Productivity and Business Impact
  • Element Techs' Element eSign Seamlessly Integrates Adobe Sign + NetDocuments

    Element eSign integration automates the Adobe signature workflow for legal professionals using NetDocuments.
  • LexisNexis to Acquire Document Drafting Tech Provider Henchman

    Combining Henchman’s DMS data enrichment with trusted LexisNexis drafting guidance content to deliver personalized generati
  • Casepoint Achieves “In Process” Designation for FedRAMP Security Authorization

    First and only eDiscovery platform to hold the highest security certifications for FedCiv and DoD data.
  • NetDocuments Expands Microsoft Integrations, Connecting Microsoft Copilot & More

    New technologies and integrations are driving next-gen experience for law firms and legal teams, enabling greater productivity for lawyers within MS365.
  • Level Legal and Casepoint Team Up for Turnkey eDiscovery

    New partnership serves law firms seeking complete processing and hosting that combines an industry-leading platform with exceptional legal services.
  • K2 Services Unveils New Corporate Office Location

    Move sets the stage for continued growth and scalability; facilitates enhanced client accessibility