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By Christiane Matuch, LL.M., ALPM and Harriet Joubert-Vaklyes Have you ever found yourself in the situation where the firm has bought or developed a new legal tech tool, but nobody knows how to make the most of it? Or maybe one person knows but just can’t handle the volume of support? Who...
Please enjoy this blog post co-authored by Holly Hanna, KM Firm Solutions Manager, Perkins Coie and Paul Henry, Chief Executive, NGAGE Intelligence. Whether you’re using the Objective & Key Result (OKR) framework, Key Performance Indicators (KPIs), or some other performance...
Even the best new tools may fail unless you have a good change management program. In the last few years, chatter about change management in the legal profession has increased significantly. Why do we need change management? With so many great new legal technology products in the market,...
At a recent ILTACON iManage Company Update, Work 10 user adoption methods were reviewed. Considering the large number of ILTA members utilizing or moving to iManage Work 10, the ILTA Technology Solutions Content Coordinating Team asked Missy McDonough, Strategic Business Partner Liaison for...
By Sharon Ford, Technology Education Specialist, Perkins Coie. There are many interesting changes in the Knowledge Management (KM) area including AI and machine learning, Chat Bots, automation and more. Many of these initiatives involve technology changes, but they also result in process...
Designing Your Project with Adoption in Mind by @April Heimerl and @Heather Ritchie If you build it, they will come … right? Perhaps in movies about baseball. But in law firms - not necessarily. Starting any new initiative involves a significant amount of thought and planning....
As premise-based phone systems age out, companies across many industries are moving to cloud-based communications systems and services. UCaaS (Unified communications as a service) effectively consolidates the range of enterprise services collectively known as unified communications (voice,...
If you have been in the legal technology business for a while, chances are you have been involved in at least one document management system migration or upgrade. My first was in 1996, helping to move a firm from Soft Solutions to DocsOpen. Twenty-something years and at least a dozen projects...
Introduction Many firms are planning major upgrades to their document management system (DMS) over the next 12-18 months. This move to a modern DMS experience offers firms the opportunity to address one of the previously intractable problems of document management: lawyer adoption. Firms now...
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