I love it. I have been wanting to work from home for years. If we can support it (we can) and be productive (to be determined) then I hope more people will split time between the office and home.
We're still working on a "work from home policy"
Mute button and how to participate on a conference call instructions have to be discussed
Doing some "housekeeping" we needed but never had time, such as cleaning up shared drives; updating records of what software/power users are out there, status of CLE requirements, updating our management of ECF/NexGen/Pacerpro logins, etc.
Everyone in Technology who could jump into our IT Support Ticket system has jumped in to pick up tickets.
We doubled our frontline Service Desk with other IS folks from other roles.
My team is being invited to practice group meetings to update the attorneys on technology!
We've had remote capabilities for attorneys for years, via Terminal Server; not we are a virtual firm so it's been easy to just get staff enabled.
We have a group of LAAs we call IT Ambassadors. They help with common questions.
To get everyone the best possible audio and video connections, we are promoting the use of VoIP over dial-in to free up bandwidth usage.
We have an outsourced help desk. We are taking all their emails plus have access to
We provide regular IT tips to the organization via the intranet and Yammer. Really well-received!
Outside help desks are overwhelmed.
The outsourced HD service was very overwhelmed, so we had to get everyone responding to tickets.
Inside helpdesk is overwhelmed as well!
Hours are endless
I'm working longer hours but taking more breaks
We work all day now.
We dropped our outside help desk from overflow to strictly after-hours.
My OOO in the evening says "I love my job, but I need the evening off. Please contact the HD."
People must have downtime and this needs to be regularly stated as not only acceptable but mandatory
We are working in conjunction with Outsourced Help Desk. We are intercepting calls/emails to help them. Right now - business hours are normal. weekend/after hours are backlogged.
16 hour workdays now.
I'm reaching out to many of our assistants and scheduling 15 minute conference calls so I can help them work through working remote for the first time, and helping with any app issues.
Don't waste a good crisis-- agreed! I set up an intranet page for the firm's COVID19 information for staff, and it has gotten a lot of use and made our Research team look really good.
The boss says keep your normal hours, but there are just too many requests and doing work from home takes a lot longer than normal...
Don't forget new starters who won't see their colleagues F2F. Consider arranging them to have virtual getting to know you meetings with key stakeholders and colleagues across the organization.
I'm averaging 12 hour days, so they think I am available 24/7.