Description
In this virtual roundtable, we'll hold an open discussion on how to value a knowledge management (KM) program and ask for your contributions to the conversation on topics that may include:
- The value of your KM program
- What are you measuring? How do you even measure KM?
- When quantitative numbers don't work, what can you do to tell the story?
- Once you have the metrics, how do you use them to drive adoption? What are these metrics telling you, and how do you move forward with this data?
As always, the success of this discussion will rely heavily on your input, so please come prepared to participate and share your thoughts, ideas, and challenges.
Moderators
Vivian Liu-Somers is the Director of Knowledge Management Technology at Liberty Mutual Insurance, where she drives the knowledge management roadmap and manages and supports the solutions that facilitate and enhance knowledge sharing. In previous positions, she created and developed market research and litigation support departments, and developed litigation support best practices and procedures. A former litigator and recovering attorney, Vivian also clerked for the Honorable Kenneth Laurence of the Massachusetts Appeals Court.
Amy Monaghan is the Practice Innovations Manager in the knowledge management group at Perkins Coie LLP. Holding a J.D., she works side-by-side with practice groups to further KM initiatives, particularly those involving artificial intelligence systems and other advanced technologies such as document assembly, logic systems, workflow tools and contract analysis tools. Prior to joining the firm, Amy was in a similar role at Chapman and Cutler LLP.
Simon Wormwell is the Director of Knowledge & Research Services at Blake, Cassels & Graydon LLP. He is responsible for knowledge management and related aspects of the firm's practice support and innovation functions, including oversight of knowledge management at the practice level across the firm, and also leads the library and research services in the Toronto office. Previously, Simon practiced law in the financial services group of a large Canadian law firm for six years and worked as a knowledge management lawyer in the transactional practice of another national firm for seven years.
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