For more than 25 years, I have built teams and designed systems to continuously improve legal operational efficiency and value. I am a frequently referenced author and speaker firmly entrenched at the intersection of law practice, technological innovation, and business process expertise in legal service delivery, where I most recently led operations and process excellence for the Trane Technologies (f/k/a/Ingersoll Rand) Global Legal Department.
My journey also includes advising the visionary Clearspire ‘New Law’ business along with nearly 15 years as Director, Strategic Legal Technology for Liberty Mutual Insurance Enterprise Legal Services - transforming a corporate legal department of ~2,000 professionals across 70+ locations with $1B+ managed legal spend.
Early career a legal-centric technical strategist, I focused on law firm infrastructure for document and knowledge management, time and billing, and telecommunications while serving as IT Director for the Spencer Fane and Wallace Saunders firms, as well as working as a regional technologist for the U.S. Department of Transportation Federal Highway Administration and database vendor Informix (IBM) technical support & QA teams.
I am certified and experienced across multiple disciplines & technologies, including product liability claims/litigation (PACE/KCIC/Guidewire), Lean Six Sigma, APTTUS/Salesforce, Cisco, Citrix, eDiscovery (enCase/Relativity), Documentum/iManage, Microsoft SharePoint/Servers/Teams, Oracle, Tableau, Aderant/Elite/Mitratech, and numerous other ELM/eBilling/matter management and workflow tools, along with Agile/Scrum and Waterfall project management.
I joined the American Bar Association Law Practice Management Section in 1995, recognized as a Law Department Champion in 2011 through an ILTA Distinguished Peer Award, & enjoy active involvement with the Corporate Legal Operations Consortium (CLOC), International Legal Technology Association (ILTA), and serve as faculty for the Association of Corporate Counsel (ACC) LegalOps annual symposium and section steering committee.