Success record in the management and development of medium to large scale customer support and client services operations for computer software and telecom companies in multi-location, multi-state, and international environments. Twenty years of progressively responsible experience has encompassed management of all aspects of customer support functions, in a range from Outsourcing Manager, Business Development Manager, and to Director of Global Customer Support. Work history includes employment with companies such as Ascom, Ericsson, Microsoft and Unisys.
Received multiple awards and executive management recognition for exceptional performance and contributions.
Specialties: Developing Customer Support and Client Services organizations to become highly efficient in providing world class service quality.