Janet Niekamp

Contact Details

Contact Role with ILTA



A veteran of more than 20 years in business and information technology leadership, Janet is consistently recognized as an excellent resource to improve organizational effectiveness and efficiency through personal and team contributions. She brings focus to aligning business processes and IT to realize cost savings, accelerated performance, and a competitive technical advantage. Janet is recognized as a leader/coach/facilitator in a wide variety of business critical, high performance roles. She has a reputation with her customers as a highly motivated, results oriented leader - focused on delivering outstanding client service while driving continuous business process improvement and cost reductions.

Global and regional operations with industry experience in legal, health care, manufacturing, call center and insurance services.

• All aspects of an organization's systems application development, process improvement, project management, cloud infrastructure, vision, planning, implementation and operations • Evaluating, recommending and operationalizing changes • Alignment of department goals with company strategic goals and objectives • Budget Management • Alignment of Stakeholders • Risk Identification and Mitigation • Vendor Agreement Procurement/Management • Accountability Tracking • Metrics Development • Call Center Technologies • Virtualization • Road Maps • ITIL • Lean/Six Sigma • High Availability Environments • Help Desk – Service Desk • Global Scope • Multidisciplinary Team Management • Project Management • Justification and business cases for technology infrastructure investments • Disaster Recovery planning, testing and implementation • Call center technologies • Healthcare technologies