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Please enjoy this blog post authored by Glenn Hoxie, Senior Project Manager, Practice Innovation and Legal Solutions, Paul Hastings LLP. Many of us have tested our green thumbs in the last two years. Some of us have managed to create a beautiful garden, grow the perfect gardenia, and...
“In the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed.” – Charles Darwin The Underrated Skill of Listening to Your Clients. A few weeks ago, in October 2020, I had the opportunity to interview @Greg Lambert...
Experience More than Pitches and Awards – Part Two We all know we can use our experience for traditional marketing and business development activities like pitches, submissions, awards, and bios. But how can we take this data further to drive data-based decisions that support the whole...
Experience More than Pitches and Awards – Part One Who knows whom at this company? What work have we done in this industry? What are the total number of deals with done in this region? Who has experience going before that court? Can we list out our top matters for year? You’ve heard, or even...
“The bane of our existence.” That is how one law firm general counsel described outside counsel guidelines (OCGs) at last year’s Law Firm General Counsel Forum at the Aon Law Firm Symposium. Bane or boon, if you work in a law firm environment, OCGs are a daily fact of life. Clients use OCGs to...
Yesterday I had the pleasure of moderating a webinar with a group of stellar panelists who shone some light on what firms across the world are doing to turn their KM functions client-facing. As clients increasingly understand the value that is to be had from leveraging their law firms’...
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Please enjoy this blog written by Melanie Segraves, Womble Bond Dickinson (US) LLP . Chances are, this won’t be the first blog about collaborating with clients that you’ve read. The legal industry is known for its buzzwords (ahem, innovation) and right now collaboration is having a moment. ...
Last week was our KM Q2 Discussion. The overarching topic was Client Facing KM solutions. Attached is the recap of the conversation, for those who couldn't attend or would like a summary. If you'd like to contact any of the panelists for any direct questions they were: - Vincent Colavita:...
Can Blockchain Help to Build Better Supply Chains and Customer Relationships? Blockchain technology has the potential to completely disrupt the current supply chain ecosystem, not only on the supply side of an organizations business, but also on the customer-facing interactions. Blockchain can...
Today’s law firm clients are more interested in value than ever before and have never been less loyal to outside counsel. Ryan Steadman, Customer Value Engineer at Tikit North America, argues that in response, firms urgently need to up their game across a handful of business critical disciplines...
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