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Virtual Roundtable Takeaway Document: How To: Teach Help Desk How to Move from Break/Fix to Engage/Improve

By Jennifer Zanieski posted 01-30-2019 16:05

  
Hello Everyone, 

Last week three members moderated a discussion on the important topic of moving our employees from a break/fix mentality to an engage/improve mindset. Since these conversations are not recorded this word document was created, including notes that were captured as well as great information shared by other attendees via the chat.

How_To_Teach_Help_Desk_How_to_Move_from_Break_Fix_to_Engage_Improve_RECAP__1_.docx
#HelpDeskandUserSupport
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