Mid-size and large law firms depend on a complex mix of platforms, from Microsoft and iManage to Citrix and beyond, but when issues cross systems, traditional vendor support often falls short. In this pre-ILTACON webinar, we’ll explore why law firms need more than reactive troubleshooting: they need expert, cross-platform guidance that understands the realities of legal operations.
Attendees will learn how to address common support gaps, reduce finger-pointing across vendors, and bring more strategic oversight to fast-changing cloud environments. Joe Hoegler, Kraft Kennedy’s Chief Technology Innovation Officer, will discuss how firms can benchmark their approach against peer organizations and make smarter decisions about support models, technology investments, and change readiness.
Speaker:
Joe Hoegler, Chief Technology Innovation Officer, Kraft Kennedy
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