FAQs

My Info

Contacts

Libraries and Resources

Communities and Discussions



My Info | Top


Q: What is my username/password?

A: It's the same username and password you use to log in to ILTA's main website. (forgot my username | forgot my password)

Q: How do I update my contact information?

A: From your profile page, click the pencil button next to "Contact Details."

Q: How do I control what information is visible in My Profile?

A: From your profile page, select "Privacy Settings" from the "My Account" drop-down menu. This will let you control what information is visible to whom. Make sure you click “Save Changes” at the bottom of the page.



Contacts | Top


Q: How do I find other members?

A: Access the Member Directory to search for other members based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Switch to the “Advanced Search” tab for additional options.


Q: How do I add contacts to my contact list?

A: You can perform a search in the Member Directory, and click the “Add as Contact” button available from your search results. If you view an individual’s profile, click “Add as Contact” under his/her name. Both methods will send the contact an email request to connect.  

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community website. Stay in touch, ask questions and build a referral network. When you view a contact’s profile, you’ll be able to see any contacts you have in common. You may also choose to let your contacts view parts of your profile others can't.



Libraries and Resources | Top


Q: How do I find resources uploaded by other members?

A: Do you know which community library it's in? Select the community and click "Library" to see available files. If you have no idea what library it's in, perform a search at the top of any page.

Q: Can I search for specific file types?

A: Sure! Perform a search. From the search results page, under "Categories," click "User Content." Depending on the amount of content resulting from your search, you'll see all sorts of options.

Q: How do the libraries get populated?

A: When you include an attachment in a discussion post, the system automatically places it in that community's library. You can also share a file or "Create a New Library Entry" on any community's library page.

Q: How do I upload a file?

A: You can share a file or "Create a New Library Entry" on any community's library page. Then you will:
  • Choose a title for your document, include a description (optional) and select the appropriate library, entry type (most will be "Standard File Upload," but be cognizant of any copyrighted material) and owner (optional). Then click “Next.”
  • Browse and upload your file. Click “Next” if you want to add tags to your file or click “Finish.”

Q: What kinds of files can I upload?

A: The system supports many file types, including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?

A: Tags are another way of organizing and searching for documents. You can help others find a file you upload by including tags. There are many preloaded tag categories to choose from.



Communities and Discussions | Top



Q: What are communities?

A: Communities represent areas of interest to our members. They allow for targeted discussions and resources. Join a community today!

Q: What communities do I already belong to?

A: See “My Communities” 

Q: How do I join/subscribe to a community and the affiliated discussion group?

A: To join a community, visit the list and find the one you want and click "Join." Then choose how you'd like to receive messages for the community's discussion group (Real Time, Daily Digest, PDA or No Email).   

Q: How do I create a new community?

A: Visit the Request a New Community Page, review the guidelines and then fill out the request form.  Applications will be reviewed and responded to within 2 weeks.

Q: How can I control the frequency and format of emails I receive?

A: Visit your profile. Click on the tab for "My Account" and choose 'Discussion Settings," you'll see your communities and be able to specify delivery options, which include:
  • Real Time: Sends one email for each message posted
  • Daily Digest: Sends one email containing all posted messages from the previous day
  • Plain Text: Sends one email for each message posted, but with HTML formatting removed
  • No Email: Allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community website.

Q: How do I leave a community or unsubscribe from a discussion?

A: Go to My Profile and click on the tab for "My Account" and choose "Discussion Settings". Here, you will see a list of communities to which you’ve subscribed. Select “No Email” to stop getting messages from that community. Alternatively, you can visit the Communities page and click on the name of a community you are part of. On that community's page, you'll find a "Settings" button (beside the community title), which offers a choice for "Leave Community". 

Q: How do I respond to others’ posts?

A: From within the post, click “Reply to Discussion” to send a message to the entire community or “Reply to Sender” to reply only to the sender. Please reply to the sender for simple comments like “me, too” that add little value to the overall discussion; reply to the entire community when you are sharing knowledge, experience or resources others could benefit from.

Q: How do I start a new discussion thread?

A: To participate, post a message that will get the conversation going!


Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely your email client is set to suppress images. This should be something you can change in your security or viewing options of your email program (i.e., Outlook's automatic download of graphics). If you would rather receive text-based email messages, go to My Profile and click on the "My Account" tab. Choose "Discussion Settings" and then pick "PDA" as your preferred notification setting for any communities where you would prefer plain text messages. 

Q: Why do I have to post messages and reply through the website?

A: You do have the ability to post and reply directly from your email inbox, however there are many features made possible because of the web interface:
  • When you send an attachment through this system, it automatically places it in the community’s library and sends a link to members.
  • Because it sends a link, you can share files up to 1GB in size and just about any file type.   
  • All posts and associated resources are automatically archived and easily searchable.

Q: Can I search for posts across all communities?

A: Yup! Perform a search. From the search results page, under "Categories," click "User Content." When the page refreshes, if there are posts, you'll see options to filter by "Discussion" and "Discussion Thread." 

Q: How do I see a listing of all posts to a specific community?

A: From the list of communities, select the appropriate community name, then click the “Discussions” tab. If you see a post you’re interested in, click the subject line, which will take you to the entire thread. “Show original message” at the bottom of all of the posts in a thread will display the original message that started that discussion. The “Author’s Messages” link will show you all of the posts that particular member has contributed to that community.