Join Kara Portwood, Director of Innovation at Armstrong Teasdale LLP and Secretary on ILTA's Board of Directors, and Joy Heath Rush, ILTA's CEO, as they welcome participants to the Microsoft Teams Phone event.

For years in the law practice, the mantra was “don’t mess with my dial tone!” The pandemic turned that on its head, and now “alternative” phone systems are becoming mainstream. So how do you make the decision to move to a cloud-based phone system? And why Teams phone?

5-minute break

OK, so you’ve picked Teams as a phone system. Now what? Oh, yeah … the phones. Will you use softphones, traditional phones, or a mix? What about “specialty phones” (call center, reception)? Will you provide phones for home offices? What handsets work best? Why does it always come down to hardware...

What’s coming with Teams phones? How do you find out? What are the implications of Teams Premium?

30-minute break

Our lawyers definitely seem to love being able to be reached by a single phone number no matter where they may be. But this doesn’t happen by magic. What are the considerations and best practices for making the magic happen? And how do home offices make this harder?

When all of our meetings were in person in an office conference room, we mostly worried about physical security. With the prevalence of digital and hybrid meetings, we have whole new areas of security to consider. How do we ensure only those authorized access our meetings? What about access to recordings, close captioning, and transcripts? How do we protect data we are sharing during those meetings?

10-minute break

Is anyone nostalgic for “old time” telephone training? Putting calls on hold, transferring calls, sending calls to voice mail. All with the UI of a physical telephone. Now we have to think of our telephone systems more like applications. What kinds of things do we need to configure for maximum usability? And how do we help our end users have the best possible experience in this brave new world?

5-minute break

Hear from your colleagues at various stages of their Teams Phone implementation. Celebrate their successes and share their pain!

5-minute break

Bring your hardest Teams Phone questions. Between our panel of experts and your fellow attendees, we are sure to get an answer (we hope)!

Mastering Microsoft Teams Phone is the event you need if you're still investigating alternative phone systems or if you've already made the switch. Topics such as necessary hardware, upcoming product enhancements, configuring features, and best practices will help you ensure your Microsoft Teams Phone journey is as trouble-free as possible.

This event will take place Thursday 20 April 2023.

Mastering Microsoft Teams Phone will be 100% digital.

Unfortunately, no, the event will not be recorded.

view agenda

ILTA Members and Corporate Sponsors (365 and above) may register for $199 until registration closes on 14 April 2023. Non-members may register for $349 until registration closes on 14 April 2023.

Superpasses are available which allow access for 7 attendees from a single entity for the price of 6.

ILTA Members, Corporate Sponsors, and non-members are eligible to register for Mastering Microsoft Teams.

Registrations are non-refundable. If you need to cancel please contact events@iltanet.org or via USPS to ILTA Event Cancellation 159 N. Sangamon, Suite 200 Chicago, IL 60607.

Please contact Tracie McCray (tracie@iltanet.org) with ILTA's Event Team to discuss specific ways to accommodate your full participation.