I am an accomplished organizational development professional with a strong background in group process and building organizational capacity. My experience includes designing, planning and training practice group specific programs incorporated with blended learning. As a subject matter expert, I work with teams to design and deliver training materials and exercises to best support customers’ needs. I am dynamic communicator with excellent presentation skills, able to translate complex concepts into understandable terms using creative teaching methods.
SPEAKER PLATFORM EXPERIENCE "On the House: Tips for Creating a Faster, Cheaper and Better Internal Support Center," - Speaker HDI Conference April 2013 “Connect to your customer … Bridging the gap to great customer service in an economically challenged environment” – Speaker, HDI Conference March 2010 “Maintaining great customer service during this uncertain economy can be a challenge” – Speaker, HDI New England Chapter; September 15, 2010 HDI Case Study on Law Forums, April 16, 2010 AUTHOR Early Adopter Tales, Piloting Office 2010, ILTA Peer to Peer (published, April 2010) HDI Case Study, Law Forum, April 2010 Swimming with New Fins, ILTA Peer to Peer (published, June 2011)