Cleveland, Ohio, Summary of Essential Duties and Responsibilities (other duties may be assigned):   The Backup & Recovery Service Engineer will serve as the Service Owner within Jones Day for the Firm’s data and system backup and recovery solutions. As a Service Owner, the Engineer must understand current and proposed future data and system backup and recovery technologies, and is responsible for ensuring that proper definition, standards, engineering methodologies, metrics, documentation and best practices are implemented as part of the Firm’s backup and recovery environment. The successful candidate will have a strong desire to continuously improve the Firm’s ability to recommend and implement safeguards to ensure the Firm’s data, applications and systems can be recovered and maintain the Firm’s ability to operate in the event of data corruption, data loss, system failures or environmental failures including data centers and cloud based applications. Additionally, the Engineer will effectively and promptly work with technical and non-technical end users to resolve service problems, regardless of the underlying cause. This includes on-premises and cloud based systems utilizing Microsoft Windows, Red Hat Linux, vendor appliances, Microsoft SQL databases, SaaS, IaaS, and PaaS environments. As the technology and the Firm’s data constantly evolve with the changing cloud, hardware and software technologies, so must the recommendations and implementations change to keep pace.   Jones Day is an Equal Employment Opportunity Employer   Required Qualifications: Four year college degree or advanced training and certifications from Dell EMC (DCA, DCS, or DCE), VMware (VCP, VCAP, or VCDX), Microsoft (MCSA or MCSE), and/or RedHat (RHCSA, RHCE, or RHCA). Minimum of ten years work experience in providing expert technical support for server, storage, and backup solutions while maintaining an understanding of current industry trends with the demonstrative ability of making recommendations and implementing change. Capable of working effectively on small, medium, and large projects, spanning both internal development and product selection/acquisition, solid experience in all aspects of the systems development lifecycle and able to lead projects through the entire life cycle.

ALL,, About Fireman & Company Fireman & Company is the leading knowledge management (KM) consultancy in the legal industry.  We partner with our clients to make substantial, distinct, and lasting improvements in performance through the effective use of KM resources and disciplines. Fireman & Company is structured around several practice areas. These practice areas can work independently or together, as required by our clients.  Our advisory services deliver trusted advice that helps our clients establish long-term strategies, and execute against near-term priorities. Our design and implementation services allow our clients to deploy practical solutions that lawyers and staff embrace and use. We deliver these services across the full range of KM core competencies including data management, document management, intranets, enterprise search, experience management, artificial intelligence, and additional KM advisory services. Our values; empathy, humility, creativity, and trust are deeply embedded in the way we work with our clients and internally.  Our experts meet thousands of lawyers and staff each year which puts us as trusted advisors to over 50% of AmLaw 100 firms.  Expansion plans within new practice areas and geographies demand a greater emphasis on delivering excellence to our clients and this role is core to realizing that vision.  Working together with our clients, we craft innovative solutions to their practical business problems and help them achieve their strategic business goals.  About the role The Enterprise Search practice area delivers a portfolio of client engagements; the Engineer supports the Enterprise Search practice leader in the implementation of Legal Enterprise Search solutions. The Engineer will be required to work with internal and 3rd party providers to provide innovative solutions for our clients. The role requires delivery of data analysis, front and back end software development, and the opportunity to implement development best practices for future use.    Client engagements can be either a traditional waterfall or an agile methodology.   The projects are a blend of on-premise and cloud implementations based on client requirements and/or vendor product capability. Discovery phase  – The Engineer will work closely with the client’s application and infrastructure teams and Fireman & Company practice experts to analyze technical and data constraints, and opportunities and turn them into deliverable solutions.   Design phase  – The Engineer will consult on and contribute to software requirement specifications (SRS) or similar documentation.  The Engineer will work alongside UI designers to create great Search experiences for attorneys. Delivery phase  – The Engineer will carry out the necessary programming, configuration, and indexing to deliver the project to design and client expectations.   QA and go-live phases  – The Engineer will carry out and/or manage the testing of data, software, and configurations delivered against the SRS.  The Engineer will provide early life support and knowledge transfer to client IT support teams. Key responsibilities The Engineer is expected to work on their own initiative, under the direction of senior leadership and practice heads.   The Engineer is measured on their ability to demonstrate experience in the following areas. Data Engineering Pull data from SQL, NoSQL and API based data sources using MongoDB or similar. Clean and enrich data with SQL and Python scripting. Carry out data hygiene activities to shed light on client data (including data cleansing and enrichment) using SQL and Python scripting. Create clear recommendations for remediation of data structure and cleanliness, which could impact the overall Enterprise Search experience. Work with our data practice in creating a law firm data model that could be used across other practices. Software Engineering Experience building a modern web UI. Experience with SOLID Object-Oriented Programming. Experience with Functional Programming. DMS projects can be difficult, lengthy and expensive.  If you are going to embark on a DMS project, consider doing more than just a backend upgrade.  Maximize the opportunity and spark joy in your users. Building relationships Provide direction, motivation, training, and decision support to other Engineers and consultants (internal and client where appropriate). Recognize and manage staff diversity, performance, and or personality conflicts to work as part of an effective team(s). Develop a position of trust and expertise by delivering and sharing knowledge. Continuous improvement Leverage critical thinking and new tools to enhance project and development quality. Propose or refine development standards, processes, and methodologies, focusing on streamlining administrative overhead and adding value to our clients and Fireman & Company. Attributes for success The Engineer will be able to demonstrate the following attributes: A strong team player, comfortable working collaboratively, virtually, independently, and remotely. Excellent communication and networking skills, with the ability to effectively manage and influence a broad range of client and internal stakeholders. Ability to work under pressure and to tight deadlines, managing multiple projects/priorities effectively and efficiently. Ability to solve complex technical problems that may require significant analysis to identify the root cause. Experience The Engineer will be able to demonstrate real-world experience in the following areas: Essential Over 5 years of programming experience. Delivering multiple engagements through the full life cycle of a project (discovery, design, build, QA, launch, and support) in a technical capacity. Working on multiple projects concurrently within client-facing professional services roles. Working as part of a matrixed, remote team. Strong SQL Skills. Experience with Java or another object-oriented language. Experience with Python scripting. Experience with Web Programming (HTML/CSS/Javascript). Experience with Git-based source control and Github. Desirable Experience with search technologies such as SOLR or Elasticsearch. Experience with REACT. Previous experience using SharePoint and PowerBI. Experience working within the legal sector. Experience of developing and/or supporting Enterprise Search within a law firm is highly desirable. Experience of implementing legal systems (eg Handshake, Recommind, iManage, NetDocuments, Intapp, BA Insight).

Austin, Texas, Summary:   Design and develop training materials, conduct end-user training, and provide technical support to all employees of the firm both on-site and remote. Learn and understand the firm’s technologies to an expert level and act as liaison between IT and end users. Job Responsibilities Provide firm-wide Help Desk service as computer and software-related problems arise Assist in identifying, researching, recommending and implementing solutions to technical issues, as well as tracking issues and solutions Participate in the evaluation and recommendations of software upgrades and new applications Provide high level support to the firm’s document management system Develop training programs and customize materials for new hires and existing employees Interface with vendors for product information and expenditures Assist in managing the firm’s phone system Provide technical assistance with highly complex or corrupt documents Work with Director of Administration on annual Technology Budget Job Requirements Strong experience in iManage and document management technology Strong interpersonal skills Excellent skills to transfer knowledge in efficient, pleasant and effective ways Ability to troubleshoot and resolve application and hardware problems Willingness to work under pressure Demonstrate a high level of ethical conduct and ability to maintain confidentiality of sensitive client and personnel information Expert in the Microsoft Office suite Knowledge and support of various mobile email devices in connection with firm applications Ability to work and communicate with all levels of internal and external clients Preferred Qualifications Minimum of 1-3 years in a law firm environment Ability to handle conflict and difficult situations within a technical and client service environment Ability to adapt training to various learning styles and skill sets Willingness to be flexible, especially in the following areas: overtime, offering suggestions and working in a team to resolve problems; performing tasks not specifically identified in the job description, and assuming responsibilities as the needs of the department evolve The ability to work independently as well as under direction; and as part of a team

London, United Kingdom, Summary :   The Specialist, Technology Training, working as a member of the Firm TSS Training, Courseware and Announcements (TCA) team, guides end users through the learning process and helps them to achieve their learning goals.  The Specialist, Technology Training works with the Firm TSS TCA team to assess the appropriate level of courseware, training, and training delivery methods for technology projects.  Based on the training requirements, the Specialist, Technology Training is able to use multimedia technology and authoring tools to create effective blended learning programs.  The Specialist, Technology Training delivers training via WebEx to lawyers and staff Firm-wide. The Specialist, Technology Training will perform all job duties with a commitment to providing superior service to lawyers and legal support staff, producing quality work products, and maintaining an atmosphere of teamwork and continuous improvement.  Above all, the Specialist, Technology Training must fulfill the needs of the Firm in a manner which is consistent with the Firm’s visions and values. ESSENTIAL DUTIES AND RESPONSIBILITIES : Communicates with, evaluates usage patterns of, and recommends “best practices” to attorneys and staff to ensure optimal use of the firm’s technology based on knowledge of Firm technology. Deliver technology training to Firm personnel across offices via WebEx and other distance learning applications the Firm may deploy. Assist with development of technology training programs and materials that meet the Firm’s need to enable lawyers and staff to utilize the Firm’s technology to the fullest. Develop expertise in the use of the Firm’s software as it is used in the legal environment. Work with practice groups and departments to create task-based training tailored to their workflows and technology requirements Develop concise and clear instructional materials using the Firm templates, styles, standards, and development tools. Ensure that all training content is consistent, easy to understand, and well organized. Proofread and edit own work and work of others to improve quality, readability, consistency, and effectiveness of documentation and communications. Design and develop training content using development tools, such as Camtasia Studio. Translate the purpose and use of software applications and technical processes into language that non-specialists can understand. Produce storyboards and scripts for interactive courseware development. Communicate with technical and training teams to bridge the informational needs of both groups. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES : Highly-developed and practical knowledge of computer software applications, including word-processing editors, databases, and spreadsheet software. Ability to continuously adapt and learn new procedures and software programs. Ability to work well with and communicate effectively with cross-functional teams. Ability to understand and communicate concepts quickly and accurately. Familiarity with adult education and distance learning principles. Excellent written and oral communication skills, including grammar, spelling, and punctuation. Ability to meet deadlines and respond to changing priorities. Attention to detail. Strong customer service orientation. Commitment to professional growth.   EDUCATIONAL/JOB EXPERIENCE REQUIREMENTS : University-level degree preferred. Minimum of three years of experience in technology training or support role in a law firm. Microsoft Office Specialist, CTT +, or other training certification desired. Strong writing, editing, and proofreading skills. Ability to prioritize, schedule, and meet deadlines. Work both independently and within a team.