Phoenix, Arizona, Ryley Carlock & Applewhite, a Phoenix law firm with offices in Sun City, Scottsdale, Grand Rapids and Denver seeks an individual for network administration and help desk support.
Network administration duties will include working on end-users support of Active Directory, various phases of Active Directory including security/GPO/maintenance, Backup administration, Sophos XG Firewall, Sophos XG Site/Site VPN, Sophos XG Client/Site VPN, Remote Desktop, and various business systems. Assist with disaster recovery, domain controllers, Law firm server and desktop applications support, Electronic discovery, emerging technologies, file systems, firewall, infrastructure, Internet security. Work with support vendors and professional service providers on various applications including proprietary law firm databases, applications, also includes Microsoft Exchange, Microsoft SQL Server, VMWare, Veeam, Network management. Manage network professional services personnel on system administration, software migration & updates, security, telecommunications vendors, custom scripting, Cisco VoIP, WAN, LAN, Web portals, Web server, VLAN, Storage.
SUMMARY: Responsible for day-to-day administration of Law firm end-users, business systems, applications, and databases. Oversee and execute tasks pertaining to the maintenance and administration of systems, databases, and file systems. Work with the Managing Director of Information Technology to plan, design, install, configure, maintain, support, and optimize core business systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Full ownership of maintaining all systems including: • Daily end-user helpdesk support, Windows 7 desktops, Windows 10 upgrades, Office 2019 upgrades. Work with application vendors on integration of proprietary law application and services. Use remote control utilities to shadow users, communicate on a professional level to troubleshoot, diagnose, and resolve end-user technical issues with VPN, remote access, Duo, computer applications, printing, mobile device management, VoIP. • Work with law firm IT technology committee and network manager/specialists to maintain Exchange 2016, Portal Services, Duo, Mimecast, Sophos Security, Windows AD, Office applications, Teams, and various other systems/applications. • Assist with proprietary law firm document management application and accounting systems, Cloud-based application and services, spam filtering systems and web security systems such as Sophos, iSensor, Red Cloak. • Assist with Administration and support of all law firm applications and MS Exchange policies including mail flow rules, message traces, retention policies, spam filtering, data loss prevention, eDiscovery mail holds and compliance, journal rules, archiving, SPF, DKIM, DMARC configuration and policies. • Microsoft SQL server administration, on-site and cloud based VOIP system and exposure to Dynamics 365. • Assist with installation, upgrade, and manage systems, databases, applications. • Monitor uptime, backups, security, and other aspects of the core systems. • Perform accounts administration including security/permissions and maintenance tasks. • As required, perform backups, and restore tasks. • Develop and maintain processes for optimizing system security. • Ensure integrity and security across multiple systems and domains. • Diagnose and troubleshoot system errors. • Recommend and implement emerging technologies. • Assist with administration and support system backup and disaster recovery processes. • Design, configure and test networking system software. • Upgrade systems with new versions, releases, and models. • Operate tools to monitor the performance of systems, databases, and applications. • Draft and maintain internal technical documentation and manuals for applicable systems, applications, and databases.
KNOWLEDGE AND SKILLS: • A successful candidate will have a strong understanding of and experience in configuring and maintaining business systems in a Microsoft Windows, Exchange, SQL. • Windows server OS 2008, 2012, 2016, 2019, Exchange 2016, Office Applications, SQL Server, VPN, DNS, SMTP, Web and SPAM filtering, SSL certificates, Nimble enterprise, and Cisco storage, Veeam backup appliances, VM Ware, V-Sphere, Activity Monitoring, AD, Domain Controllers. • General Windows infrastructure administration including AD and DNS administration and PowerShell scripting. • Server and Systems Administration, Network Administration, Database Administration • Network fundamentals, understanding of DNS, DHCP, VLANs, VPNs • Exposure to firewalls, LAN, WAN, Colo, VPN, DNS, Wi-Fi, VoIP, Cloud Systems, Windows OS, Web Servers, VMWare, Databases, MSA storage and other server room, network, and cloud systems/components.
EDUCATION AND EXPERIENCE: • Degree in information and/or telecommunication systems or comparable extensive applicable technical experience and certifications. • At least 5 years of experience working experience in a similar role in organizations/associations/ law firms, or in a similar professional services environment.
COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies: • Project Management - Strong project management skills in a fast-paced and challenging technical environment; Prioritize and plans work activities; Uses time efficiently. • Customer Service - Responds to requests for service and assistance; Meets commitments. • Interpersonal Skills - Friendly, works well with others, maintains confidentiality. • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information. • Teamwork - Contributes to building a positive team spirit. • Judgment - Exhibits sound and accurate judgment. • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position. • Quality - Demonstrates accuracy and thoroughness. • Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time. • Dependability - Follows instructions, responds to management direction.