Candle AI Inbox Agents
For most law firms, email is the operational hub of the business. New client inquiries, intake forms, document requests, case updates, and court notices all arrive through the inbox -- and each message triggers administrative work that forces staff to leave their email, navigate multiple systems, update records, and move information by hand.
These tasks are critical to client service, but they are repetitive, time-consuming, and hard to scale. As firms grow, so does the administrative load, often requiring more support staff and higher operating costs.
Candle AI helps firms work more efficiently inside the systems they already use, bringing matter context directly into the inbox so legal teams can respond faster and more accurately without switching between applications. Today, Candle helps across four core areas:
Triage. Candle reads incoming email and organizes it automatically -- flagging what’s urgent, grouping messages by matter, and surfacing the context an attorney needs to act, so nothing important gets buried.
Matter Management. Candle pulls matter details into the inbox and lets staff log emails, update records, and create tasks against the right matter, without opening a separate system.
Time Capture. Candle automatically captures billable activity as work happens in the inbox, turning email and related tasks into time entries so hours aren’t lost or reconstructed at the end of the day.
Drafting Email Responses. Candle drafts accurate, context-aware replies using matter information, giving legal professionals a ready-to-send starting point that keeps client communication fast and consistent.
Inbox Agents moves beyond email assistance into AI-powered workflow execution, performing the work that follows an email. Rather than just suggesting a response, an agent can analyze incoming information, recommend actions, and execute approved workflows directly from the inbox.
For example, when a completed intake form arrives, a Candle agent extracts the data, prepares the matter updates, and presents them for review. Once approved, they’re applied automatically, turning a five-to-ten-minute, multi-system task into less than a minute. Firms can use a growing library of pre-built agents or build custom ones for their own workflows, with human review built into every action.
The future of legal operations starts in the inbox, and with Candle AI Inbox Agents, that future is available today.