Blogs

Please enjoy this blog post authored by Zach Beauchemin, Senior Data & Analytics Consultant, InOutsource. Peer reviewed by Jennifer Mendez, Senior Director of Knowledge Management Innovation, Fisher Phillips. Despite the transformative promises of GenAI and workflow automation, why are so many processes still run through Excel trackers and Outlook inboxes? Still Living in Tracker World? You’re Not Alone For many Business Development (BD) and Knowledge Management (KM) professionals in law firms, the start of a new project means an all too familiar formula: an Excel tracker shared via email, updates coordinated in Outlook, and a Word doc of ...

Please enjoy this blog post authored by Aja Hendrix, IT Business Intelligence Manager, Pillsbury Winthrop Shaw Pittman LLP, and peer-reviewed by Natasha Tucker, Director, Business Development Operations, Bennett Jones LLP, with insights contributed by Grant Newton, Lead Consultant, Atlas by ClearPeople and Patty Azimi, Director of Client Strategy, Index Solutions. Introduction Data quality has always been crucial in legal marketing and business development, but its importance has grown with the rise of AI-driven automation. While AI can streamline processes, it still relies on accurate, well-structured data. The phrase “garbage in, garbage ...

Please enjoy this infographic blog authored by Natasha Tucker, Director, Business Development Operations, Bennett Jones LLP and Kat Freeman, Legal Technology Innovation Solutions Analyst, Alston & Bird. #ProfessionalDevelopment #KnowledgeManagement #100Level

Please enjoy this blog post authored by Kevin Hartman, Associate Teaching Professor, University of Notre Dame. Since the advent of legal CRM systems in the 1990s, data has become increasingly crucial for law firms of all sizes. It is now present everywhere, making the skill of interpreting and communicating data more important than ever. For legal marketers, this responsibility often falls on their shoulders. The key is to transform numbers into engaging stories that are both comprehensible and emotionally impactful for the audience. Data visualization is a powerful tool in bringing these stories to life. By utilizing charts, graphs, and infographics effectively, ...

Please enjoy this blog post co-authored by Tara Patterson, Marketing Technology Manager, Orrick, Herrington & Sutcliffe LLP and Paul Giedraitis, CEO, Orgaimi. In our recent podcast, A Deep Dive into CRM and Experience Management: How Combining BD and KM Can Accelerate Firm Growth , Carrie Remhof and Jaclyn Walkins delved into the intricacies of CRM and Experience Management, exploring how to leverage these tools to enhance Business Development (BD) and Knowledge Management (KM) within law firms. They provided a comprehensive overview of the differences between CRM and Experience Management, the strategic advantages of integrating these systems, and ...

Please enjoy this blog post authored by Mary Abraham, Principal, Above and Beyond KM. We are constantly inundated with information , but much of it is not useful. So how do you find the information that will materially improve your life? Some people deal with this challenge by trying to absorb as much information as possible. This information-gorging approach is exhausting, stressful, and ultimately futile . Other people lean on their firm and their networks to filter information for them, hoping that important information will find them when needed. This information-surfing approach reduces the overload risk but depends on the resources of your ...

Please enjoy this blog post co-authored by Christiane Matuch, Legal Innovation Manager, Greenberg Traurig, LLP and Paul Giedraitis, CEO, Orgaimi. Many legal innovation professionals will tell you that innovation in a vacuum has minimal chance of successful adoption. As the adage goes, to find a solution that “sticks” you must first identify the problem(s) you are solving. While this principle generally holds true within the legal industry, in the rapidly evolving landscape of artificial intelligence, a traditional approach of focusing only on solving existing problems is no longer sufficient. Of course, addressing current challenges is essential. However, ...

Please enjoy this infographic blog co-authored by Natasha Tucker, Director, Business Development Operations, Bennett Jones LLP and Michael Shepherd, Sr. IT Portfolio Analyst, Sidley Austin. #ArtificialIntelligence #KnowledgeManagement #MarketingandBusinessDevelopment #FutureandEmergingTechnologies

Please enjoy this blog post co-authored by Dr. Heidi K. Gardner, Distinguished Fellow at Harvard Law School and Co-founder, Gardner & Co. and Csilla Ilkei, Insights Director, Gardner & Co. Sharing knowledge isn’t just good for your law firm: it’s good for you, too. Our decade-plus of research at Harvard and with countless law firms backs this up. We’ll show you the evidence for smarter collaboration’s benefits and dig into the barriers that make it so difficult. From there we’ll offer data-backed advice for busting these barriers (and preventing them in the first place). Financial outcomes of knowledge sharing Collaboration hinges on collaborators’ ...

The legal technology landscape is vast and offers time, risk and cost saving solutions for a growing range of legal service categories. Clients know what is available on the market and understand how the use of solutions can benefit them in terms of efficiency and therefore value. While the demand for visibility in delivering services increases, clients want to know what products their law firms are using (or at least what they have access to) and are often direct in requesting specific technologies. Requests invariably arise in a number of different ways and through different channels. Clients may ask that technology solutions they are familiar with, and possibly ...

At progressive law firms, “innovation” has evolved as a strategic imperative that in part determines a firm’s ability to differentiate itself and to grow in an increasingly sophisticated and competitive legal services market. Once a loosely defined dream state spurred by technological advancements, today “innovation” has evolved to become a highly visible and strategy-focused operation uniting a cross-disciplinary team of highly skilled professionals who in large part, decide what, how and when technology should be deployed to achieve the firm’s goals. A firm’s Knowledge Management team is often at the center of innovation. All firms want to optimize their ...

Please enjoy this blog post co-authored by Holly Hanna, KM Firm Solutions Manager, Perkins Coie and Paul Henry, Chief Executive, NGAGE Intelligence. Whether you’re using the Objective & Key Result (OKR) framework, Key Performance Indicators (KPIs), or some other performance measurement framework, identifying how you will define success is an integral part of proving the value of your program or solution. When rolling out a new solution, or an update to an existing solution, many solution owners focus on user adoption as the key way they will measure the success of their work. Each application deployed within your firm likely has a different set of ...