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Please enjoy this blog post co-authored by Holly Hanna, KM Firm Solutions Manager, Perkins Coie and Paul Henry, Chief Executive, NGAGE Intelligence. Whether you’re using the Objective & Key Result (OKR) framework, Key Performance Indicators (KPIs), or some other performance measurement framework, identifying how you will define success is an integral part of proving the value of your program or solution. When rolling out a new solution, or an update to an existing solution, many solution owners focus on user adoption as the key way they will measure the success of their work. Each application deployed within your firm likely has a different set of ...
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