Monitoring & Troubleshooting Copilot in a Legal Environment
As legal teams adopt Microsoft Copilot, IT leaders face a new operational frontier, one where AI behavior, data governance, user expectations, and evolving Microsoft updates all converge. This session equips legal IT professionals with a grounded, practical understanding of how to monitor, manage, and troubleshoot Copilot in environments where precision and compliance matter most. We’ll clarify what you can control,and what you can’t. You’ll learn how Copilot’s behavior is influenced by Microsoft’s service layers, update channels, and roadmap cycles, and what legal IT teams should do to stay aligned with changes as they roll out. From there, we’ll dive into the heart of day-to-day operations:
- How Copilot interprets legal workflows and why it behaves the way it does
- Monitoring tools and telemetry available to legal-focused IT teams
- Approaches to troubleshooting unexpected or incorrect Copilot outputs, including root cause analysis across data access, grounding, connectors, and tenant configuration
- Legal-grade risk mitigation strategies and guardrails to reduce exposure while accelerating productivity
- Ongoing governance practices that ensure safe, predictable Copilot performance over time
If your legal organization is scaling Copilot, or preparing to, this session provides the operational playbook to keep your AI aligned, accountable, and ready for the rigorous demands of legal work.
Speakers:
Dan Paquette, Kraft Kennedy
Carolyn Humpherys, Traveling Coaches, inc.