Blogs

Blogs

This blog is part of our “Foundations of Knowledge Management” and “The Evolving Role of Education” series. Knowledge Management (KM) professionals can play a vital, and often varied, role when it comes to delivering formal learning. KM lawyers create and deliver training on legal topics, law librarians provide legal research or database training, and innovation and KM managers provide training on technology or processes. How this is shaped and delivered is always evolving, particularly with the move toward remote working. This blog outlines some of those trends and ideas for delivering engaging education. Planning Spending time planning and structuring ...
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What is legal AI? There is quite a bit of confusion surrounding legal AI and frankly, AI in general. For the purposes of this article, let’s use the original definition proffered in 1956 by the man who coined the term AI, John McCarthy: "the science and engineering of making intelligent machines." A more elaborate definition characterizes AI as “a system’s ability to correctly interpret external data, to learn from such data, and to use those learnings to achieve specific goals and tasks through flexible adaptation.” [1] Understanding the machine learning at play in legal AI In the context of the practice of law and ediscovery in particular, ...
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Intranet – a great tool for team collaboration An intranet is a virtual hub that enables an organization’s internal communication and collaboration. Industries, including legal, rely on the quick discovery of the information; hence many legal firms are rapidly adopting intranets. Law firm intranet is a gateway for an organization to create a complete and auditable digital workplace where lawyers can share knowledge, experiences, and other important announcements. Having a transparent platform is key for effective teamwork and secure document sharing. Intranet empowers law firms with centralized access to tools and information, which lawyers need to complete ...
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Please enjoy this thoughtful conversation revolving around the topic "Bridging the Divide: What Do When Joining a Legal Department as a Young Professional" between Will Pett, Business Analyst, Fidelity Investments, Kevin Mucyo, Asst Analyst I, Bayer U.S. LLC, and Ryan Gerlach, eDiscovery Associate, Los Angeles, eDiscovery and Litigation Services, Office of the Attorney General, California Department of Justice. Will: Question #1: What was the hardest thing at first about connecting with older or more experienced colleagues and supervisors? Ryan: At Sidley, I think it was just the atmosphere of this international law firm with big cases going on ...
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The experiences of 2020 have underscored the importance of sound financial practices – are lease and finance options part of that strategy?  Here are 3 things to consider in your firm’s financial strategy.   1. When Are Firms Returning to the Office?  As the economy stabilized,  firms  are now debating, can we set a return to office date?  The vast majority of firms (80%) have not set a return date – and there’s a good reason:  working from home is working for law firms.   Acritas reports that the proportion of U.S. lawyers who now want to work remotely at least one day a week has doubled from the pre-pandemic ...
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Document Management – a rising challenge in the workplace For organizations, it has always been a challenge to execute internal as well as external document workflows efficiently. Nearly 83% of the knowledge workers lose or waste time each day on document collaboration issues.   1 “Simple tasks, including document creation, sharing, signing, and collaboration with clients and colleagues, can become challenging and significantly impact employee’s productivity. “ Document challenges are robbing organizations of around 21.3% of their overall employee productivity. 2   Ineffective document collaboration can have a significant business impact, as 81% ...
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(Chicago, IL) April 1, 2021  – The International Legal Technology Association (ILTA) is pleased to announce the opening of member registration for ILTACON 2021. As announced previously , ILTACON is scheduled to take place in Las Vegas, Nevada, USA from August 22 to August 26, 2021, at the Mandalay Bay Resort and Casino. Today, on-site registration, in-person limited registration is open for the first 600 Members (member capacity as of 30 March 2021). Information for member registration will be sent via direct email to all ILTA members. ILTACON 2021 digital registration will open on May 4. Further information on additional types of ILTACON 2021 registrations ...
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Law firms now need a formal digital mail room operation, moving beyond the scan-to-email workaround established at the onset of the COVID-19 crisis. Because doing something immediately was driving the decision, the workaround was formulated with little or no consultation with IT or information governance teams. It has become evident over the past year that attorneys and staff working from home value reliable, digital delivery of daily mail, but it is now time for those mail room operations to align with firms’ best practices. For example, scanned legal mail is currently delivered as improperly named PDF attachments stored on Exchange, requiring never-ending ...
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Over the last decade, there has been a steady increase in the volume, variety, and velocity of data and formats that are in scope for ediscovery matters. When ediscovery first hit the legal stage, a big case might be 100 GB — stored at a cost of $2,500/GB — and data sources might include Word, Excel, email, and possibly network shares. Though data volumes have increased over the last 15 years, the main data sources remained fairly constant — even the initial focus on cell phone data was limited primarily to call logs, voicemail, and text messages. Today, however, a big case might contain terabytes of data, in dozens of different formats, all of which must be ...
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Each week of March, ILTA will highlight a 2021 Influential Women  in  Legal Tech List Honoree in celebration of the U.S. National Women’s History Month. Each Honoree has answered five questions and shared advice to get to know more about their accomplishments and initiatives. Make sure to follow ILTA on  Instagram  and/or  Twitter  to hear their advice.     Kristen Sonday is the co-founder and COO of Paladin, based in New York, NY and Chicago, IL, whose mission is to increase access to justice by helping legal teams run more efficient pro bono programs. In her role, she works with law firms and Fortune 500s to staff, ...
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Please enjoy the summary notes from the 3/25 Twitter Discussion entitled " What Matters Most in Proving the ROI in Legal Innovation " authored by Christiane Matuch, Innovation Project Manager, Greenberg Traurig. What matters most in proving the ROI in legal innovation? Meet the needs (genuine use case, scoped and built out) Identify the User (who are you setting out to serve, identify THEIR needs) Adoption (mostly within the intended group) Gather metrics about your innovative solution Quantitative v. qualitative value? How do you measure that? Increased revenue or client engagement Risk reduction Define what end stage success ...
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The current state of customer service The COVID-19 pandemic has a sudden and significant impact on customer service leaders, where the level of customer emotion and anxiety in service calls has increased dramatically. The Coronavirus outbreak has severely impacted customer support operations worldwide, with most of the call center teams working remotely. Contact centers + Remote access – A new way of working The growing concern over COVID-19 has led to large and small organizations adopting remote working practices to stay productive and connected. The transition to the remote workforce is the new normal for ensuring business continuity and ...
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Each week of March, ILTA will highlight a 2021 Influential Women in Legal Tech List Honoree in celebration of the U.S. National Women’s History Month. Each Honoree has answered five questions and shared advice to get to know more about their accomplishments and initiatives. Make sure to follow ILTA on  Instagram  and/or  Twitter  to hear their advice.       Shannon Salter is an international leader and pioneer in public justice system legal technology and reform. She is the founding Chair of the Civil Resolution Tribunal (CRT), the world’s first online tribunal, using online dispute resolution (ODR) in the public justice system to ...
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Please enjoy this blog post co-authored by Ian Hunter, Regional Content & Research Manager (EMEA) Global Knowledge & Research, Shearman & Sterling LLP and Eleanor White, Legal Technology Advisor, Shearman & Sterling LLP. Shearman & Sterling launched the Global COVID-19 Legislation Tool in July 2020. The project involved collaboration across the Legal Technology and Knowledge & Research teams (and across the Atlantic) and makes use of various data sources and, crucially, Neota Logic's Studio platform to present the data. In this blog, the authors will discuss the journey from concept to publication.   Background In March ...
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As law firms transition from crisis management to long-term solutions for the Normal Now, a crafted digital mailroom is essential. Inbound legal mail needs to get in the DMS, not the email system where it is delayed and exposed. If your firm is still scanning daily mail to email, how many of these challenges does your firm experience? The mailroom scanning operation is not integrated with the document management system (DMS). Scanned mail recipients must use their email inbox as a workflow tool to process daily mail. From an IT and security perspective, scanned legal mail ends up as unnamed PDF attachments stored in the email server, clogging storage ...
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Please enjoy this blog post authored from Cat Casey, Chief Innovation Officer, DISCO. Technology impacts all aspects of modern life, transforming how people learn, work, and communicate. People today operate professionally and personally in a digital society, leaving a vast computer-generated footprint in their wake. Understanding these new potential sources of evidence is critically important to zealously advocate for clients. Much in the way that email transformed the practice of law, new short-form and/or collaborative means of communication are dramatically impacting how practitioners identify and uncover key evidence. Understanding where to look, ...
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Each week of March, ILTA will highlight a 2021 Influential Women in Legal Tech List Honoree in celebration of the U.S. National Women’s History Month. Each Honoree has answered five questions and shared advice to get to know more about their accomplishments and initiatives. Make sure to follow ILTA on  Instagram  and/or  Twitter  to hear their advice.   Farrah  Pepper is the Chief Legal Innovation Counsel, Marsh  McLennan .  Her career ,  thus far ,  includes a lot of trailblazing moments  as both in-house counsel and outside counsel , so  let’s get to learn more  about  her experiences and what’s shaped her career... ...
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Combating the COVID-19 outbreak with remote collaboration The global uncertainty and widespread challenges have put tremendous pressure on organizations to rethink effective strategies and enhance communication within teams to efficiently coordinate all ongoing projects. Remote working has now become a new normal to maintain productivity and business continuity. As per the report, during the last decade, the US witnessed an increase of 91% in remote work. This shift in working patterns has forced organizations to work collaboratively and implement new technologies for digital work. In the current scenario of Coronavirus pandemic, most of the ...
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Congratulations! You weathered the onslaught of the pandemic and transitioned to distributed work from home offices.   That home office relocation is looking permanent for much of your workforce   so it is time to harden the systems that make a work-from-home (WFH) law firm function. A digital mail room is one such system. Using existing scan-to-email utilities at the outset of the pandemic is not an effective permanent solution for a law firm’s mail operation. It was never intended to be, but most legal practices are just beginning to reconsider how essential operations like daily mail will function with a distributed workforce. It is now time to remodel your ...
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Please enjoy this blog post authored by Mike Ertel, Practice Innovation & Knowledge Attorney, Paul Hastings, LLP. “App Fatigue” is annoying, frustrating, and decreases productivity. Don’t be fooled into thinking you are productive just because you are using an app marketed as an efficiency booster. The purpose of this blog entry is two-fold.  First, to get you thinking about whether the multiple apps you are using at your firm are actually helping your employees.  Second, to help foster empathy for your end users who may suffer from app fatigue, which may help you offer better (not necessarily more!) solutions.  App Fatigue at Home In your personal ...
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