Blogs

Blogs

Chatbots empowering law firms to automate routine tasks and simplify customers intake process

By Ragav Jagannathan
Role of Technology in the Legal Industry The legal industry has undergone a significant transformation over the last decade and will continue to grow at a significant pace. Several law firms across the world are expected to increase their annual investments in legal technology. Digital transformation is changing the face of the legal industry by creating several opportunities for law firms in terms of global market expansion, remote working, customer experiences, social media marketing, and much more. Legal firms are also emphasizing on migrating to the cloud for assisting their IT departments in terms of agile working, improving security, and data storage. ...
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IG Considerations for M365 and Teams: Chat Retention and Archiving: Part 4

By Chuck Barth
In our 2021 Information Governance blog series regarding Microsoft Teams, we will take a look at the chat features and considerations around the retention and disposition of these messages. The information presented here is not intended to be considered legal advice nor instruction. The blog will provide explanations on the various setup configurations from an Information Governance perspective and highlight key concerns. It will enable you to have conversations with your technical and compliance resources, including Human Resources, to configure your system to meet your particular internal governance policies and risk thresholds. Microsoft Teams provides configurability ...
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Be Selfish! Break Down a Silo—or At Least Start Melting One Down a Bit

By Christiane Matuch
Co-Authored by Christiane Matuch, Innovation Project Manager, Greenberg Traurig and Michael Ertel, Practice Innovation & Knowledge Attorney, Paul Hastings LLP. Silos in the Delivery of Legal Services When groups of people or departments with varying expertise need to respond uniformly to customers, silos can get in the way and lead to a miserable customer experience. When we discuss breaking down silos, what we really mean is fostering collaboration. Collaboration is the process where two or more people, entities, or organizations work together to achieve a goal. Sounds simple, but it is not! Collaboration requires hard work—every day! That ...
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Skills Roadmap: What to Learn First - Resource List

By Rachel McAdams
Please enjoy this blog post co-authored by Rachel McAdam, eDiscovery Technical Specialist, A&L Goodbody Solicitors and Kathy Dallaire, eDiscovery and Litigation Support Coordinator, Stikeman Elliott LLP. This week, I sat down with Doug Austin, editor of eDiscovery Today, and Kathy Dallaire, eDiscovery and Litigation Support Coordinator at Stikeman Elliott LLP, to discuss the skills which are crucial for succeeding in a role in eDiscovery and how to learn them. Our conversation was recorded and released as a podcast, and you can listen in at this link: https://iltanet.org/viewdocument/skills-roadmap-what-to-learn-first During the course of ...
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What’s Your Problem? Don’t Solutionize!

By Michael Ertel
Introduction Understanding the concept of solutionizing—and avoiding it—can protect you from creating solutions that fail to solve your end users’ actual problems. On its face, this seems like a simple common sense concept, but many people still unknowingly solutionize. If you take a deep dive, I bet you can find failed solutions that resulted from solutionizing. What is Solutionizing? Solutionizing is when you create a solution, but the problem your solution is trying to solve has not been defined or, even worse, might not even exist. This happens when you make presumptions about what a problem may (or may not) be, and then you create a solution without ...
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Maintaining a Vulnerability Scan Remediation Report

By David Oxley
Please enjoy this blog post that was co-authored and posted on behalf of Marc Ohmann - President, CEO - Digital Solutions, Inc and Jamison Masters, Co-Founder, Verus  Corporation .  A vulnerability is a weakness in a covered device that can be exploited by attackers to gain unauthorized access to covered data. A vulnerability assessment and remediation program is critical to the effective prevention of exploits through detection and remediation in a timely manner. By proactively managing vulnerabilities on covered devices, an organization can effectively reduce or eliminate the potential for exploitation and ultimately save on resources. As vulnerabilities ...
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In-Person or Hybrid Workforces Roundtable: Part 1 Summary

By Scott David
In-Person or Hybrid Workforces Roundtable: Part 1 Summary I recently had the pleasure to participate in an ILTA roundtable discussing Return to Work and Hybrid Workforce topics.  As is the policy with ILTA roundtables, it was not recorded.  However I do have some highlights to share.   We started asking participants  how much various groups at their firms planned to be in the office via a poll.  The results were interesting.  For lawyers the vast majority of responses were 2-3 days per week (76%).  Similarly about two thirds (68%) of the responses were at 2-3 days per week for non IT support staff.  Interestingly 2-3 days still led for IT support staff ...
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Collaborative app driving Firms to streamline their business processes

By Ragav Jagannathan
Employees now are reluctant to spend their time over the labor-intensive process and hence require a different tactic to retrieve specific information effortlessly. imDocShare is one such robust solution that integrates iManage work with SharePoint and drives organizations towards a technology-driven environment. The seamless integration of iManage with Microsoft SharePoint Online helps firms stay competitive with effective knowledge management and quick access to files. imDocShare allows organizations to streamline their business processes and further enhance their workforce communication as well as collaboration. Professional services firms, ...
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Press Release |ILTAns Chosen as COLPM Class of 2021 Fellows-Elect

By ILTA News
(Chicago, IL) July 13, 2021  – The International Legal Technology Association (ILTA) is pleased to announce the inclusion of several ILTAns as part of the College of Law Practice Management (COLPM) Class of 2021 Fellows-Elect. Selected earlier this month, the 2021 COLPM Fellows-Elect class includes: ILTA CEO, Joy Heath Rush ILTA Board Executive Vice President, Ginevra Saylor Additionally, several dedicated ILTA volunteers were recognized for their accomplishments. COLPM states that the Fellows-Elect exemplify those who have “sustained performance in the practice of their profession exemplifies the highest standards." ILTA looks forward the Futures ...
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Use a Text Editor to Quickly Extract and Cleanup a List of Cited Bates Numbers

By Gillian Glass
Use a text editor to extract a list of Bates numbers from a pleading, expert report, etc. If you've ever been asked to pull all documents cited in interrogatory responses or listed in the footnote of an expert report, you can use a text editor (I use UltraEdit, but TextPad and Notepad++ have similar capabilities) to help you quickly generate a Bates number list. You will be able to clean up your Bates list and plug it into your review platform for searching. Make sure your document is fully text-searchable, if it's a PDF you may need to OCR it. Take a quick look through the document to make a note of Bates prefixes (if you're already at the expert ...
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Digital transformation of your law firm with chatbot

By Ragav Jagannathan
Artificial Intelligence is proving to be a huge disruptor. The rising popularity of ChatBots is one of the greatest examples of how technology is changing the way we do business. Various online shopping websites and services have successfully integrated ChatBots into their marketing strategy to improve customer service. While Chatbots do enhance the customer experience, they can also be used to add efficiency to your internal firm operations. Here are some ways in which ChatBots can upgrade the partner, attorney and associate experience by acting as a personal assistant and virtual concierge for Client and Matter related information. KLoBot can help your ...
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How and Why You Should Measure the Legal Operations Maturity of Any Legal Operations Department

By Daniel Acevedo Sanchez
By: Daniel S. Acevedo-Sánchez [1] Email: daniel.acevedo.sanchez@co.ey.com | LinkedIn: /danielacevedos It is difficult to pinpoint the exact moment in which the law service industry, as we know it today, was born. But if we could at least aim to establish a particular range of dates, this would be the period between the beginning of the first and the end of the second industrial revolution, which is between 1850 and 1910. Sadly, our profession chose a quite different path from what was happening in the general economy, and instead of adopting the best practices of business management that figures like Frederick Taylor were starting to discuss, ...
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Key Considerations for Assembling Your IG Committee

By David Oxley
Please enjoy this blog post which was authored and posted on behalf of Randy Anderson, Loffler, CISSP and Manager of the Cybersecurity and IT Consulting teams, Loffler Companies. Introduction Establishing an Information Governance (IG) Committee is an important first step on a journey that will allow your firm to create and implement effective policies and procedures and select the appropriate technologies to manage and protect the confidentiality of the information that is gathered and stored about your clients. This article it written as a starting point for firms that may not yet have a formal committee and related policies in place. Committee Representation ...
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Why is DMS Integration so Pivotal for Digital Mail and Records?

By Michael Herzog
A   System of Record   is Requisite to Information Governance and Managing Risk In the beginning, document management was a system used to manage versions and eliminate the risk of sending the wrong version to clients. Documents could be more easily shared and re-used when stored in a managed library. As the market matured, four things happened to change the economics and structure of the market for systems of record solutions and help move this market across the chasm. In the wake of a dramatic increase in compliance and risk-based concerns (Enron, SarBox, FRCP), organizations realized that they needed better control over their silos. SharePoint ...
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Why Legal Project Management Should be a Requirement for Any Legal Operations Department

By Rodolfo Christophersen
Please enjoy this blog post authored on behalf of Anna Marra, Legal Project Manager Specialist and Councillor of the Global Advisory Council, IILPM at International Institute of Legal Project Management. As defined by CLOC (Corporate Legal Operations Consortium), "legal operations (or legal ops) describe a set of business processes, activities and professionals that enable legal departments to serve their clients more effectively by applying technical and business practices to the delivery of legal services" ( https://cloc.org/what-is-legal-operations/ ). The CLOC Model identifies 12 areas in which legal ops can be organized: strategic planning; financial ...
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Título: Por qué la gestión de proyectos jurídicos debe ser un requisito para las Legal Operations

By Rodolfo Christophersen
Please enjoy this blog post in Spanish authored on behalf of Anna Marra, Legal Project Manager Specialist and Councillor of the Global Advisory Council, IILPM at International Institute of Legal Project Management. Tal como las define CLOC (Corporate Legal Operations Consortium), las "operaciones legales (o legal ops) describen un conjunto de procesos de negocio, actividades y profesionales que permiten a los departamentos legales servir a sus clientes de forma más efectiva aplicando prácticas técnicas y de negocio a la prestación de servicios legales” (https://cloc.org/what-is-legal-operations/). El Modelo de CLOC identifica 12 áreas en las que se ...
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Why Using a Case Chronology Tool is Essential to Building your Best-Case Strategy

By Natasha Doucas
Please enjoy this blog post tip authored by Natasha Doucas, Business Development Executive, Ricoh Canada Inc. Good organization of case details is critical when building a strong case strategy. A case chronology and timeline tool will organize and prioritize your case information when preparing witnesses and in preparation for trial. It provides clarity and connects all the pieces of your case. There are many tools out there that will help you build a Chronology. For the purposes of this article I will focus on Relativity Case Dynamics . Case Chronology Using a chronological tool provides a “who said what, when, and why” timeline of a case ...
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Building an IG Committee from the Ground Up

By Alex Titze
Please enjoy this blog post authored by Megan Larkins, Information Security Consultant Manager, FRSecure .  Description: Managing an Information Governance (IG) committee can be difficult enough, but the process is elevated to another level if you’re tasked with assembling one from the ground up. Member selection, building support across practice groups, keeping the group focused on the impact on the firm’s business, and finding educational materials for the committee consumable by members who may have no background in IG are only a few of the challenges faced by IG leaders. While we can’t provide all the answers, this blog post will attempt to provide ...
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Conversational AI ensuring remote workforce performance

By Ragav Jagannathan
Conversational AI is a set of technologies that automates communication and offers human-like interactions. It is often referred to as   chatbots   and intelligent virtual assistants (IVA), which feature a human interface system. These AI-enabled chatbots and IVA are the most relevant approach for addressing customer needs and improving contact center management. Chatbots  and virtual assistants are augmenting and automating the customer service process by utilizing the existing resources and knowledgebase articles for answering and resolving customer queries. Chatbots and virtual assistants   are empowering organizations to eliminate repetitive ...
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