ILTA Master Class: Stradley Ronon Transforms Knowledge Management to Enhance Customer Value

Resistance to change, obsolete technology, security concerns, and outdated information all rank as top challenges associated with establishing effective knowledge management (KM). To circumnavigate these KM barriers, consider learning from those who have previously sewn success.

Join Sarah Hirebet (Andrews), Lawyer and KM Leader at Stradley Ronon, for a fascinating look at the firm’s innovative ‘knowledge intranet’ transformation journey. Leveraging a collaborative vendor partnership and an agile, data-driven approach, the firm implemented a modern knowledge sharing solution tailored to their client service culture. Attendees will also gain insights into Stradley's change management efforts and strategic vision for continuous knowledge management improvement to deliver more value to clients.

Key Takeaways:

•  Overcoming KM Barriers: Learn how Stradley Ronon tackled resistance to change, obsolete technology, and security concerns in their knowledge management transformation.
•   Agile, Data-Driven Approach: Understand how leveraging a vendor partnership and a data-driven methodology led to the development of a modern knowledge-sharing solution.
•  Change Management Insights: Gain insights into Stradley’s change management efforts and their strategic vision for ongoing KM improvements to enhance client service delivery.
• Client-Centered KM Strategy: Discover how a tailored solution can align with client service culture for greater success.

Speaker: Sarah Hirebet (Andrews), Lawyer and KM Leader at Stradley Ronon